Jesica Waddy
Wharton,TX
Summary
At Matthews Funeral Home, excelled in restorative art and compassionate communication, enhancing client satisfaction and loyalty. Demonstrated professional ethics and organizational abilities, leading to improved service efficiency and team collaboration. Achieved significant contributions to company growth and maintained high standards of family support and empathy, showcasing a commitment to excellence in funeral services.
Overview
14
14
years of professional experience
Work History
Assistant Funeral Director/Embalmer
Matthews Funeral Hime
Wharton, TX
01.2010 - Current
- Collaborated with local clergy to ensure personalized and meaningful funeral services for grieving families.
- Assisted families in selecting appropriate merchandise such as caskets or urns for their loved ones'' final resting place.
- Maintained a professional appearance at all times while representing the funeral home during visitations, viewings, and memorial services.
- Improved client satisfaction by providing compassionate and timely assistance during funeral arrangements.
- Assisted with transportation logistics for both deceased individuals and mourners attending services, ensuring punctuality and minimal stress on the day of the event.
- Enhanced team collaboration by actively participating in staff meetings, sharing ideas for improvement or problem-solving strategies when needed.
- Coordinated with cemetery personnel to arrange burial sites, ensuring proper documentation was completed accurately and promptly.
- Managed inventory of supplies needed for funerals, ensuring adequate stock levels were maintained at all times.
- Ensured legal compliance with state regulations governing mortuary practices by staying up-to-date with changes or updates in legislation.
- Prepared deceased individuals for viewing or cremation according to family preferences and cultural practices, demonstrating respect and sensitivity throughout the process.
- Increased customer loyalty through empathetic communication and attention to detail in service arrangements.
- Contributed to company growth by networking with local community leaders, expanding awareness of available services.
- Excelled in time management skills by successfully juggling multiple responsibilities within tight deadlines during peak periods of demand.
- Facilitated open communication between family members and funeral staff during the planning process, resulting in smoother event execution.
- Enhanced workplace safety by maintaining clean and organized preparation areas, reducing potential hazards.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Performed embalming procedures and updated case study reports.
- Greeted funeral guests and coordinated seating.
- Embalmed, dressed and cosmeticized deceased persons.
Education
LVN - Nursing
Wharton County Junior College
Wharton, TXAssociates Of Science -
Commonwealth Institute of Funeral Service
Houston, TX12.2021
Skills
- Restorative art
- Compassionate communication
- Organizational abilities
- Professional ethics
- Family Support
- Empathetic
Timeline
Assistant Funeral Director/Embalmer
Matthews Funeral Hime
01.2010 - Current
LVN - Nursing
Wharton County Junior College
Associates Of Science -
Commonwealth Institute of Funeral Service