Jesika Farmer
Florida Blue
Irving,TX
9
years of professional experience
Dedicated Customer Support Professional with experience across healthcare, insurance, retail, and office operations. With extensive experience in customer service and conflict resolution. Known for delivering impactful solutions that improve customer experiences. Strong focus on team collaboration and adaptability, consistently supporting dynamic needs and achieving results.
Work History
Service Advocate III – Contact QIP
2 Years 9 Months- Educated patients and navigated resources to enhance understanding of benefits, services, and care options.
- Handled high-volume incoming calls and follow-up communication with professionalism, ensuring clarity and patient satisfaction.
- Provide empathetic, culturally aware communication to diverse patient populations.
- Collaborate with interdisciplinary teams to support patient needs and streamline service delivery.
- Ensured up-to-date documentation to support effective patient care. and information management to maintain accurate, up-to-date records.
Customer Service Representative
1 Year- Handled customer service inquiries via telephone and written correspondence to ensure timely and accurate responses.
- Facilitated patient enrollment, payment processing, and payment plan setup to streamline customer transactions.
- Completed patient enrollment, processed payments, and set up payment plans.
- Delivered clear, supportive guidance to customers navigating healthcare and pharmacy services to enhance their experience.
Office Manager
2 Years- Managed patient billing, accounts receivable, and Medicare/secondary insurance billing.
- Maintained organized filing systems and ensured accurate documentation for company records to support operational integrity.
- Generated and updated comprehensive reports for the company database to facilitate informed decision-making.
- Oversaw office inventory by coordinating ordering, stocking, and shipment receiving to ensure resource availability.
- Assisted the lab with accessioning, labeling, and checking out specimens to support workflow efficiency.
Education
High School Diploma
- College Coursework
Skills
Conflict resolution
Billing management
CRM and payment systems
Medicare billing
Conflict resolution
Written and verbal communication
Patient education
Document accuracy
Decision making
Complaint resolution
Complex problem solving
Strong written and verbal communication
Timeline
Service Advocate III – Contact QIP
Florida Blue
01.2024 - CurrentRead More
Customer Service Representative
CVS Health
01.2020 - 01.2021Read More
Office Manager
Tissue Techniques
01.2018 - 01.2020Read More
Western Illinois University
from College Coursework
Read More
Oak Park and River Forest High School
High School Diploma
Read More