Jesika Harkness

Dedicated10+ hours per week to volunteering or achieving 100% attendance rate for weekly meetings

• Mentored 5 individuals in recovery, guiding them to set and achieve personal goals for sustained progress
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• Provided emotional support to individuals facing mental health challenges.
• Facilitated peer support groups to encourage open communication and sharing.
• Assisted clients in developing coping strategies for daily stressors.

• led a peer support group of 13+ individuals through a 12 curriculum, resulting in a 25% higher program rate completion rate compared to previous years
• Achieved 100% sobriety and compliance in a year-long structured recovery program, showcasing discipline and commitment to personal growth.
• Executed day-to-day duties with accuracy and efficiency to support operational goals.

• Operated machinery on the factory line to assemble products according to specifications
• Operated machinery on the factory line to assemble products according to specifications
• Performed quality checks on finished products to ensure they meet company standards
• Maintained a clean and organized work area, following safety protocols at all times
• Collaborated with team members to meet production goals and deadlines
• Assisted in troubleshooting equipment issues and performing minor repairs when necessary
• Followed standard operating procedures (SOPs) for each task to maintain consistency and efficiency
• Cross-trained in multiple areas of the factory line to provide support as needed
• Contributed ideas for process improvement, resulting in increased productivity and reduced waste by XX%
• Participated in regular team meetings to discuss production targets, challenges, and solutions
• Adhered to strict quality control measures throughout the manufacturing process
• Efficiently handled materials such as raw components or finished goods using appropriate tools or equipment
• Maintained accurate records of production data including quantities produced, defects identified, and downtime incurred
• Ensured compliance with health and safety regulations at all times
• Utilized computer systems or software applications for tracking inventory levels
• Demonstrated strong attention to detail while inspecting parts for defects or irregularities
• Maintained a high level of accuracy when recording data related to production activities
• Worked effectively under pressure during peak demand periods
• Fulfilled customer orders by picking, packing, and labeling products accurately

• Manufactured and finished parts for shipping while maintaining strict quality control standards.
• Executed day-to-day duties with precision to support operational goals.
• Supported and guided colleagues to foster a collaborative and productive work environment.

• Managed high volume of incoming calls and emails, consistently meeting or exceeding department's 30-second response time standard
• Implemented proactive follow-up measures, such as personalized emails and courtesy calls, to enhance customer satisfaction post-resolution
• Maintained regular communication with clients via email or phone during remote work to promptly address inquiries and concerns
• used the 7Cs of CRM to help understand my clients, build lasting relationships and deliver personalized experience
• Utilized remote customer service platform to assist clients effectively.
• Effectively communicated with team members and managers through various remote communication tools (e.g., Slack, Zoom) to ensure seamless collaboration
• Adapted quickly to new technologies and software platforms required for remote work, ensuring smooth workflow processes
• Actively participated in virtual training sessions/webinars offered by the company/industry experts during remote work period; applied newly acquired knowledge/skills immediately

• Reduced room turnaround time by 20% by implementing efficient cleaning protocol
• maintained a 98% QA inspection score across my 16 room per shift
• Streamlined laundry process, reducing turnaround time by 30%
• Assumed housekeeping role, advancing to head position due to demonstrated skills

• Sanitized residents' rooms and bathrooms to ensure a safe and hygienic living environment.
• Assisted guests with special requests or complaints regarding housekeeping services provided.
• Performed general housekeeping duties such as sweeping, mopping, dusting.
• Performed light housekeeping duties such as tidying up classrooms and changing diapers.