JESIKA LEDWITH

• Facilitated inpatient and outpatient psychiatric care through comprehensive intake assessments, triage interviews, admissions, discharges, and patient transfers.
• Monitored patient safety through routine checks, one-on-one observations, and crisis intervention, including application of physical and mechanical restraints when necessary.
• Facilitated therapeutic groups, patient education, and prevention programs to support treatment plans, including IOPP/Postpartum Group/Trauma Group.
• Facilitated outpatient services through appointment scheduling and meticulous maintenance of medical records in CHCS/CIS and Genesis systems.
• Assisted in diagnostic procedures by collecting specimens, drawing blood, taking vitals, and supporting physicians during examinations.
• Ensured compliance with patient rights, confidentiality standards, and organizational values while fostering a safe, therapeutic environment.
• Collaborated with multidisciplinary teams to enhance patient care and streamline communication processes.
• Assisted in developing individualized treatment plans based on patient assessments and progress.
• Monitored patient behavior and reported changes to clinical staff for timely intervention.
• Led initiatives to improve workflow efficiency, resulting in enhanced patient satisfaction scores and care quality.
• Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.

Administrative & Care Coordination Support (concurrent)

• Assisted with patient scheduling, appointment coordination, and provider calendar management for a 32 member clinic independently.

• Managed referral intake and tracking, ensuring all referrals were completed within 24H + follow-up with internal and external providers.

• Communicated with patients and community partners regarding appointments, documentation requirements, and care coordination needs.

• Maintained accurate records and supported continuity of care through organized referral documents/genesis/excel.

• Facilitated therapeutic milieu under RN supervision, ensuring patient safety and compliance with daily program schedule.
• Conducted patient monitoring at 15-minute intervals to ensure continuous surveillance and prevent self-harm.
• Led therapeutic group sessions aimed at reducing suicidal behaviors and fostering positive coping strategies.
• Facilitated substance abuse prevention coordination and crisis intervention initiatives.
• Ensured dignity and respect for all patients and visitors, cultivating a supportive and respectful environment.
• Assisted in preparing reports using Microsoft Word, tracking patient data with Excel, and creating educational materials through PowerPoint.
• Implemented positive behavior support strategies to de-escalate crises with professionalism and empathy.
• Facilitated medication administration and supported nursing staff in patient care activities.
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• Monitored vital signs, documenting changes to inform healthcare team of patient status.
• Collaborated with nursing staff to develop individualized care plans for optimal patient outcomes.
• Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.

• Managed all departmental clerical operations, including answering calls, preparing summaries, processing documentation, and directing the flow of information.
• Assembled initial patient treatment records using Composite Health Care System (CHCS) and Automated Data System (ADS).
• Compiled, verified, and organized patient medical records and statistics for reports and surveys, utilizing Excel, Access, and email communication.
• Created and maintained rosters for each command and patient to ensure accurate tracking of information.
• Reviewed medical records for accuracy and compliance, voiding outdated records in accordance with the two-year retention policy.
• Scheduled patient appointments for screenings, intakes, and clinical treatments by coordinating with command SACOs and DAPAs, ensuring timely communication based on referral type.
• Monitored command tracking of patient appointments, ensuring attendance and accountability.
• Checked patients in for appointments and maintained compliance with scheduling requirements.
• Updated SACO and DAPA contact and regulatory information regularly, ensuring smooth coordination during personnel transitions.

• Managed daily facility operations, including opening/closing procedures.
• Led In-Service Training (IST) sessions for lifeguard staff.
• Oversaw timecard submissions and ensured staff efficiency and professionalism.
• Provided swim instruction for children and adults.
• Reason for Leaving: College attendance; returned seasonally.

• Responded to aquatic emergencies, provided professional care until EMS arrived.
• Trained new lifeguards and taught swimming lessons to individuals aged 5–30+.
• Maintained safety standards and provided outstanding customer service.
• Certified in AED, First Aid, CPR, Emergency Oxygen Administration, Bloodborne Pathogens, and Lifeguarding.