JESIKA WOODALL
Taylorsville
Summary
Detail-oriented and analytical accounting student with foundations in financial reporting, auditing principles, and data analysis. Proficient in GAAP and Excel, with coursework in financial accounting. Skilled in problem-solving and keen attention to detail, eager to apply academic knowledge in a hands-on audit internship. Strong teamwork and communication abilities, with a commitment to accuracy and integrity in financial analysis.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Online Support Representative
UCCU
04.2023 - 11.2024
- Managed 700 calls each day
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on online banking and mobile banking applications.
Teller
America First Credit Union
09.2021 - 11.2021
- Deposited and withdrawn $20,000 in cash and checks each day
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
Personal Care Assistant
Courtyard at Jamestown Assisted Living
03.2020 - 09.2021
- Monitored vital signs and reported changes or concerns promptly to nursing staff for timely intervention.
- Contributed to a clean and safe environment by performing light housekeeping tasks in the patient''s living area.
- Demonstrated adaptability when faced with unexpected challenges or emergencies within the caregiving setting, responding calmly and efficiently under pressure.
- Improved patient comfort by providing personalized care and attention in daily activities.
- Developed strong rapport with patients through compassionate listening skills, creating a trusting caregiving relationship conducive to healing and recovery.
- Administered medications and performed basic and advanced patient assessments.
Education
Bachelor of Science - Accounting, Human Resources
Utah Valley University
Orem, Utah12-2026
Skills
- GAAP
- Primary Managerial and Accrual Accounting knowledge
- CRM software
- Customer service
- Problem-solving
- Active listening
- Verbal and written communication
- Integrity
Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Online Support Representative
UCCU
04.2023 - 11.2024
Teller
America First Credit Union
09.2021 - 11.2021
Personal Care Assistant
Courtyard at Jamestown Assisted Living
03.2020 - 09.2021
Bachelor of Science - Accounting, Human Resources
Utah Valley University
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