Jesley Camara
Walgreens
Las Vegas,NV
2
Languages
2
Certifications
6
years of professional experience
Customer service professional with extensive retail experience in fast-paced, high-volume environments. Proven track record of handling high customer volumes, multitasking under pressure, and maintaining strict safety and privacy standards. Eager to leverage strong communication and organizational skills to successfully transition into a pharmacy technician role.
Work History
Customer Service Associate
6 Years 1 Month- Process customer transactions daily while balancing register accuracy and steady front-end service.
- Process returns and exchanges according to store policy, supporting a smooth and consistent customer experience.
- Support store leadership with daily floor maintenance and presentation, keeping shifts organized and the store inviting.
- Assist with inventory management, product displays, and unloading deliveries to maintain organized stock and effective merchandising.
- Maintain full compliance with store safety protocols and state laws for age-restricted items during every shift.
Pharmacy Technician
9 Months- Processed and staged 200+ prescriptions daily in a high-volume pharmacy while maintaining a 100% HIPAA-compliant patient verification workflow.
- Managed patient intake and insurance adjudication, resolving 15–20 billing and prior authorization claims daily to prevent treatment delays.
- Collaborated with pharmacists to perform precise inventory reconciliation, maintaining 99%+ accuracy across prescription stock and controlled substances.
- Reduced peak-hour patient wait times by 15% by streamlining drive-thru pickup workflows and de-escalating patient concerns efficiently.
- Partnered with pharmacists to support accurate medication handoffs and maintain smooth daily pharmacy operations.
Education
Bachelor of Science - Nursing
- Dean's list (2022-2024)
- Relevant Clinical Rotations: Medical-Surgical, Acute Care, Maternal-Newborn, Pediatric, and Community Health Clinical Hours.
- Core Competencies Trained: Patient assessment, charting, medication administration safety protocols, vital signs monitoring, and interprofessional unit communication.
General Studies
- Deans list (2018-2020)
- Honors: Governor Guinn Millennium Scholarship Recipient
Skills
Customer Care & Conflict Resolution: High-volume customer service
de-escalation of sensitive situations
patient/customer advocacy
and clear communication.
Operations & Cash Management: Point-of-Sale (POS) systems
cash handling
register accuracy
financial balancing
and transaction processing.
Efficiency & Multitasking: Time management during peak rush hours
workflow optimization
and prioritizing tasks in fast-paced environments.
Safety & Regulatory Compliance: Strict adherence to company protocols
regulatory standards
privacy awareness
and age-restricted sales laws.
Inventory & Stock Management: Product merchandising
inventory tracking
shelf stocking
and supply organization.
Team Leadership & Collaboration: Shift coordination
peer training
mentoring newer associates
and supporting store management.
Certification
CPR & First Aid Certified - American Red Cross
LANGUAGES
English - Conversational
Tagalog - Advanced
Timeline
Pharmacy Technician
Walgreens
02.2023 - 11.2023Read More
Customer Service Associate
Walgreens
09.2020 - CurrentRead More
University of Nevada, Las Vegas
General Studies
Read More
Nightingale College
Bachelor of Science from Nursing
Read More