Summary
Overview
Work History
Education
Skills
Timeline
Generic

Payton Ward

Lawrenceville

Summary

Enthusiastic and reliable customer service professional with a proven track record of delivering exceptional service in fast-paced, high-volume environments. Highly skilled in problem-solving, communication, and maintaining a positive and professional demeanor. Known for building strong customer relationships, handling challenges with composure, and consistently exceeding customer expectations. Brings a customer-first attitude to every role with a strong focus on creating outstanding experiences and promoting loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Kroger
04.2024 - Current
  • - Delivered efficient, friendly, and accurate service at the checkout, ensuring a smooth and pleasant shopping experience.
  • - Handled cash, credit, and digital payments with accuracy and attention to detail.
  • - Assisted customers with inquiries, concerns, and product information, always maintaining a courteous and helpful tone.
  • - Maintained a clean and organized work area, contributing to an inviting store environment.

Client Services Assistant

Parkway Law Group
05.2022 - 12.2023
  • - Supported client-facing operations with professionalism, ensuring all visitors and callers received prompt and courteous service.
  • - Handled administrative responsibilities including scheduling, document preparation, and communication follow-ups with high attention to client satisfaction.
  • - Facilitated communication between clients and attorneys, ensuring clarity and responsiveness.

Guest Experience Associate

Uncle Jack's Tavern
05.2022 - 06.2023
  • - Played a key role in ensuring exceptional dining experiences by managing food delivery accuracy and presentation.
  • - Acted as a liaison between kitchen staff and servers, promoting teamwork and smooth service flow.
  • - Delivered food promptly and courteously, checking in with guests to ensure satisfaction and quickly resolving any concerns.

Education

Bachelor of Business Administration - Information Systems

Kennesaw State University
Kennesaw, GA
07.2025

High School Diploma - undefined

Archer High School
Lawrenceville, GA
05.2024

Skills

  • - Customer Relationship Management
  • - Problem Resolution
  • - Active Listening
  • - Multitasking in High-Volume Environments
  • - Clear Verbal and Written Communication
  • - Conflict De-escalation
  • - Team Collaboration
  • - Professionalism Under Pressure
  • - Point of sale systems
  • - Team collaboration
  • - Guest services

Timeline

Customer Service Associate

Kroger
04.2024 - Current

Client Services Assistant

Parkway Law Group
05.2022 - 12.2023

Guest Experience Associate

Uncle Jack's Tavern
05.2022 - 06.2023

High School Diploma - undefined

Archer High School

Bachelor of Business Administration - Information Systems

Kennesaw State University

Similar Profiles

CREATE PROFILE