Jesmarie Navarro
Clearwater,FL
Summary
Hardworking professional offers abilities in supply management and storage organization. Diligent about completing daily assignments and looking for ways to improve operations. Great at tracking inventory and managing shipments.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
Work History
Receiving Clerk
Barnett outdoors
Tarpon Springs, FL
03.2024 - Current
- Prepared outbound shipments ensuring accurate labeling, packaging, weight calculations, shipping charges .
- Organized warehouse storage areas by item type and category for easy access and retrieval of products.
- Labeled packages accurately with destination addresses for shipping purposes.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Call Center Customer Service Representative
Spectrum
Tarpon Spring, FL
12.2021 - 03.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Responded promptly to customer inquiries via email or chat systems.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Consulted with customers to resolve service and billing issues.
- Updated system with order specifics and customer details, preferences, and billing information.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Contacted customers about potential service upgrades, new services and account changes.
Assistant Manager
Supermax
San Juan, PR
09.2018 - 08.2021
- Supervise all supermarket departments
- Supervise sales to adapt sales strategies
- Coordinated with other departments to ensure smooth flow of operations.
- Produced thorough, accurate and timely reports of project activities.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
Media Planner
Havas Media
San Juan, PR
01.2020 - 06.2020
- Work directly with the account Hersheys, FOX and Plaza las Americas Mall
- Analyzed data to determine the effectiveness of campaigns and made adjustments accordingly.
- Negotiated media buys and managed advertising budgets to maximize return on investment.
- Consulted with advertising agencies or staff to arrange promotional campaigns for products, organizations or individuals.
- Assisted in developing proposals for prospective clients outlining proposed services and estimated budget requirements.
- Participated in client meetings, discussing media planning and presentation strategy sessions.
Education
Bachelor degree - marketing
SUAGM
San Juan, PRSkills
- Bilingual (Spanish/English)
- Excel program
- Data entry
- Shipping and receiving
- Logistics support
- Punctual and reliable
- Software system expert
- Resolving issues
- Sales expertise
- Call center operations
- Training experience
- Appointment scheduling
Languages
- Ability to read, write and listen correctly in Spanish.
- Ability to read, write and listen correctly in English.
Personal Information
- Date of Birth: 05/12/97
- Gender: Female
Timeline
Receiving Clerk
Barnett outdoors
03.2024 - Current
Call Center Customer Service Representative
Spectrum
12.2021 - 03.2024
Media Planner
Havas Media
01.2020 - 06.2020
Assistant Manager
Supermax
09.2018 - 08.2021
Bachelor degree - marketing
SUAGM