Jesmarie Vargas
Morganton
Summary
Multidisciplinary professional with 7+ years of experience in quality supervision, customer service, and forensic analysis. Proven track record in leading inspection teams, resolving customer issues, processing high-volume documentation, and supporting law enforcement investigations. Bilingual in English and Spanish, with strong organizational skills and over 10 certifications in safety, compliance, and digital tools.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Support Specialist
Utility Partners of America
Greer, SC
07.2025 - 03.2026
- Developed and maintained project documentation to enhance team communication and workflow efficiency.
- Coordinated and distributed daily, nightly, and weekend work assignments to ensure timely task completion across multiple projects and teams.
- Analyzed operational and project data to identify trends, patterns, and insights that supported data-driven decision making.
- Investigated and resolved data discrepancies and exceptions, ensuring accuracy and consistency across reports and systems.
- Supported cross-functional projects by providing data analysis, reporting, and operational insights to stakeholders.
- Utilized advanced Microsoft Excel formulas and functions including VLOOKUP, COUNTIFS, SUMIFS, and PivotTables to organize, manipulate, and analyze large datasets.
- Managed internal communications, scheduling, and task coordination using Microsoft Outlook to maintain workflow efficiency.
- Maintained organization while managing multiple projects and deadlines simultaneously in a fast-paced environment.
- Collaborated with cross-functional teams to ensure alignment on project goals, timelines, and deliverables.
QUALITY SUPERVISOR
VEKA East
Morganton, NC
08.2022 - 07.2025
- Maintain a system of tracking and reporting quality performance, defects, customer returns and corrective/preventative actions.
- Streamlined the inspection process, enhancing material compliance and reducing non-conformance incidents, resulting in improved customer satisfaction.
- Supervised quality assurance teams, ensuring adherence to AAMA 303 and ISO 9001 standards, which fortified company reputation and regulatory compliance.
- Trained and mentored Quality Assurance Inspectors, promoting team collaboration and skill development, leading to measurable improvements in inspection accuracy.
- Developed a customer feedback loop for quality issues, enhancing communication and enabling proactive solutions to improve product quality.
- Implemented a comprehensive quality tracking system, significantly improving defect identification and reducing customer returns.
- Conducted thorough inspections and analysis of materials, ensuring compliance with industry standards and enhancing overall product quality.
FINGERPRINT OPERATOR
Innovative Employee Solutions
San Diego, CA
12.2020 - 03.2021
- Executed precise fingerprinting procedures, ensuring accurate identity verification and significantly reducing processing errors.
- Monitored and maintained imaging equipment performance, diagnosing issues promptly to minimize downtime and sustain operational efficiency.
- Collaborated with clients during onboarding, fostering a welcoming environment that enhanced user experience and trust.
- Documented identification types meticulously, ensuring compliance with privacy standards while expediting the onboarding process.
- Streamlined fingerprinting workflows, implementing best practices that led to noticeable improvements in service speed and client satisfaction.
- Executed precise fingerprinting procedures, ensuring accurate identity verification and significantly reducing processing errors.
CUSTOMER SERVICE REP/ADMINISTRATIVE ASSISTANT
Shoot Straight
Apopka, FL
06.2018 - 03.2020
- Facilitated seamless firearm transactions by ensuring compliance with regulations, enhancing customer trust and boosting sales.
- Executed thorough background checks, identifying potential risks and ensuring customer safety, leading to improved security measures.
- Coordinated with law enforcement for efficient reporting, fostering strong relationships and ensuring accurate data management.
- Maintained precise records of firearm sales and inventory, ensuring compliance and contributing to streamlined operations.
- Provided exceptional customer service by addressing inquiries and resolving issues, cultivating a welcoming environment for clients.
- Executed comprehensive firearm transactions by adhering to safety regulations, resulting in enhanced customer trust and increased sales.
INTERN DOMESTIC SECURITY DIVISION
Seminole County Sheriff’s Office
Sanford, FL
05.2019 - 08.2019
- Analyzed data on students of concern, facilitating targeted interventions that led to noticeable improvements in community safety.
- Coordinated with local and federal agencies to streamline information sharing, fostering a unified approach to threat measures.
- Maintained comprehensive records of intelligence findings, ensuring meticulous documentation that supported strategic decision-making.
- Participated in threat mitigation presentations, effectively communicating complex information and enhancing team preparedness.
- Conducted intelligence searches across multiple databases, leading to substantial improvements in locating persons of interest and validating critical information.
- Integrated tactical and technical environments, enhancing collaboration and efficiency in operations across various security initiatives.
VERIFYING ANALYST/SR. INSURER/CUSTOMER SERVICE
Digital Risk
Lake Mary, FL
10.2016 - 05.2018
- Verified employment history for loan applications, enhancing processing accuracy and ensuring compliance with industry standards.
- Led a 2 person team in VA loan insurance, fostering teamwork and achieving consistent approval rates ahead of project deadlines.
- Conducted quality compliance reviews on all team outputs, identifying areas for improvement and driving substantial enhancements in service quality.
- Implemented rigorous technical procedures to secure data integrity, significantly reducing instances of discrepancies in reports.
- Trained new hires in loan processing protocols, cultivating a knowledgeable team environment and promoting effective onboarding.
- Streamlined employment verification processes, enhancing accuracy and reducing processing times for loan applications.
- Insured VA and FHA loans
Education
SOFTWARE ENGINEERING CERTIFICATE -
Coding Temple
12-2024
BACHELOR OF SCIENCE - FORENSIC INVESTIGATIONS
Keiser University
Orlando, FL08-2019
ASSOCIATE OF SCIENCE - CRIME SCENE TECHNOLOGY
Keiser University
Orlando, FL02-2018
Skills
- Customer Service
- Microsoft Office
- Data Analysis
- Time Management
- Fingerprint, Crime Scene Procedures, Crime Scene Documentation, Crime Scene Photography, Digital Image Processing, Evidence Documentation
- Quality Assurance
- Project Management, Leadership
- Software Development, JavaScript, HTML5, CSS3, Python, React, Flask, Django, Bootstrap, SQL, PostgreSQL, Firebase, Github, RESTFUL APIs, Expo Go,
- Problem Solving, Risk Assessment, Process Improvement, Team Collaboration, User Experience Design, Technical Writing
Certification
- Minitab
- Firearm Safety Certified
- Treasurer of the ACJA
- OSHA BBP/FEMA
- Law 101: Legal Guide for the Forensic Expert
- Critical Decision Making for Complex Coordinated Attacks
- Automated Facial Recognition and Face Comparison Training
- Countering Violent Extremist Narratives
- Integrating Mental Health and Educational Approaches into CVE
- Introduction to Incident Command System ICS-100
- ICS for Single Resources and Initial Action Incident ICS-200
- National Incident Management System (NIMS)
- Active Shooter: What You Can Do IS-907
- Introduction to Hazardous Materials IS-00005
- Radiological Emergency Management IS-00003
LANGUAGES
English (Highly proficient), Spanish (Native).
Timeline
Project Support Specialist
Utility Partners of America
07.2025 - 03.2026
QUALITY SUPERVISOR
VEKA East
08.2022 - 07.2025
FINGERPRINT OPERATOR
Innovative Employee Solutions
12.2020 - 03.2021
INTERN DOMESTIC SECURITY DIVISION
Seminole County Sheriff’s Office
05.2019 - 08.2019
CUSTOMER SERVICE REP/ADMINISTRATIVE ASSISTANT
Shoot Straight
06.2018 - 03.2020
VERIFYING ANALYST/SR. INSURER/CUSTOMER SERVICE
Digital Risk
10.2016 - 05.2018
BACHELOR OF SCIENCE - FORENSIC INVESTIGATIONS
Keiser University
ASSOCIATE OF SCIENCE - CRIME SCENE TECHNOLOGY
Keiser University
SOFTWARE ENGINEERING CERTIFICATE -
Coding Temple