Jesmin James
Hollywood
Summary
Focused Office Coordinator with several years of experience at Cleveland Clinic Florida, excelling in patient communication and schedule management. Enthusiastic and well-organized, with a drive for continuous improvement. Skilled in data entry and medication dispensing, delivering exceptional customer service while optimizing appointment flow and ensuring patient satisfaction.
Overview
11
11
years of professional experience
Work History
Office Coordinator
Cleveland Clinic Florida
Weston
01.2018 - 03.2023
- Managed scheduling and calendar for multiple healthcare providers and administrative staff.
- Maintained confidential patient records and ensured compliance with privacy regulations.
- Communicated effectively with patients, staff, and vendors to facilitate smooth operations.
- Implemented office supply inventory management to ensure availability of essential materials.
- Created and maintained filing systems, both paper and electronic.
- Followed up with customer inquiries via phone or email promptly.
- Coordinated with healthcare providers to optimize patient appointment flow.
- Managed client communications via phone and email to confirm appointments.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Provided clear instructions to patients regarding their upcoming visits.
Pharmacy Technician
Publix Pharmacy/CVS Pharmacy
Hollywood
01.2012 - 01.2018
- Prepared and dispensed medications accurately for patient needs.
- Operated pharmacy software for prescription processing and record keeping.
- Maintained cleanliness and organization of pharmacy work areas.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FLSkills
- Office coordination
- Patient communication
- Schedule management
- Data entry
- Medication dispensing
- Customer service
References
References available upon request.
Timeline
Office Coordinator
Cleveland Clinic Florida
01.2018 - 03.2023
Pharmacy Technician
Publix Pharmacy/CVS Pharmacy
01.2012 - 01.2018
Associate of Arts -
Broward College