Tabitha Hill
Lansing,MI
Summary
Dynamic professional with extensive experience at Hulst Jepsen Physical Therapy, excelling in patient advocacy and office coordination. Proven ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Skilled in navigating insurance processes and ensuring compliance, contributing to a streamlined clinic environment and improved patient outcomes.
Overview
7
7
years of professional experience
Work History
Office Coordinator
Pasadena Villa
Lansing, Michigan
08.2024 - 08.2025
- Facilitated communication between departments to enhance collaboration.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Assisted in onboarding new employees by providing orientation materials.
- Ensured compliance with company policies regarding health and safety regulations.
- Maintained accurate records of client interactions using an electronic health record system.
Patient Advocate
Hulst Jepsen Physical Therapy
Zeeland
03.2022 - 04.2024
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
- Entered details into electronic medical record system and managed the database of information.
- Aided in office management tasks to ensure a smoother running clinic.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
Junior Varsity Softball Coach
Edustaff
Jenison, Michigan
03.2018 - 06.2023
- Instructed players on techniques for batting, pitching, and fielding.
- Developed practice plans to enhance team skills and performance.
- Fostered a positive team culture through encouragement and support.
Medical Administrative Assistant
Hulst Jepsen Physical Therapy
Hudsonville, MI
08.2021 - 03.2022
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous services at all times.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Enhanced office efficiency by organizing and maintaining medical records for easy retrieval by healthcare providers.
Physical Therapy Technician
Hulst Jepsen Physical Therapy
Hudsonville, MI
04.2019 - 08.2021
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Contributed to a positive clinic atmosphere through effective communication skills, empathetic listening, and professionalism.
- Increased clinic productivity by working patients through exercises and recording their progress.
Education
Bachelor's - Exercise Science
Grand Valley State University
Allendale, MI06.2021
Skills
- Organizational Skills
- Attention to Details
- Medical Terminology
- Insurance Understanding
- Office coordination
- Multitasking Abilities
- Compliance monitoring
Timeline
Office Coordinator
Pasadena Villa
08.2024 - 08.2025
Patient Advocate
Hulst Jepsen Physical Therapy
03.2022 - 04.2024
Medical Administrative Assistant
Hulst Jepsen Physical Therapy
08.2021 - 03.2022
Physical Therapy Technician
Hulst Jepsen Physical Therapy
04.2019 - 08.2021
Junior Varsity Softball Coach
Edustaff
03.2018 - 06.2023
Bachelor's - Exercise Science
Grand Valley State University