Khadijah Johnson
Mary Washington Healthcare
Fredericksburg,VA
1
Certification
9
years of professional experience
I received my Bachelor's in Sociology from the University of Mary Washington. I was an Operations Supervisor at FedEx Ground for 5 years. This role taught me the importance of time management, and leading by example.I am currently working with Mary Washington Healthcare as an Office Coordinator.My peers and I manage the core operations of the practice, shaping patient trust and protecting the clinic's revenue.e.
Work History
Office Coordinator
6 Months- Greets all customers in a courteous and professional manner. Addresses customers’ needs efficiently, effectively, and confidentially. Provides excellent customer service and supports the facility annual customer service goals.
- Answers telephones courteously, professionally, and promptly. Screens and transfers telephone calls or takes messages as appropriate.
- Assists in the handling of various patient financial matters.
- Schedules tests as ordered by a physician or their through appropriate scheduling software.
- Maintains documentation necessary for compliance with state, federal and other regulatory agency requirements. Collects insurance cards and valid ID card.
- Obtains authorization information from insurances via their website as applicable.
- Monitors scheduling work-lists to ensure timely scheduling and insurance verification.
- Provides patients and/or physicians’ offices instructions for proper pre-procedure preparation.
- Communicates with insurance companies to determine appropriate benefits, required co-pays, documents pre-authorizations, and prorates bills with management approval, to accurately secure proper reimbursement from insurance companies and patients.
- Maintains an organized and efficient work area. Monitors patient schedules, workflow, and activities of all imaging sub-sections to assure a smooth and coordinated traffic flow. Ensures patients, family members, and Associates are kept informed of activities and delays. Provides ongoing follow-up regarding delays for affected patients.
- Monitors appropriate reports. Maintains knowledge of CPT and ICD-10 codes, ensuring orders are entered accurately and efficiently.
- Reconciles daily charges. Ensures correct CPT, ICD-10, referring physician, and correct charging information.
- Performs closing procedures to include tallying daily charges and procedures vs. Epic daily patient log report, reconciles credit card transactions; submits total charges and balances, and collected co-pays and outpatient fees.
- Prepare and maintain CD and film requests and fax-and-confirm requests by obtaining appropriate HIPAA guidelines and departmental processes.
- Maintain adequate inventory of supplies and materials and keep patient records in an organized fashion.
- Distributes final reports of all procedures to the ordering doctors as appropriate.
- Serves as a liaison to the patient/guarantor, insurance company, and physician office to ensure all necessary approvals for services rendered and received are documented appropriately.
- Enters all necessary pre-authorization documentation into Radiology Management Systems (RMS) via the revised schedule information screen to ensure correct transfer of information for billing, and efficient follow-up with patients/guarantors and third-party payers.
- Reviews pre-authorization denial reports provided by the billing company to ensure accuracy of the pre-authorization process.
- Provides assistance in other areas of the MIF departments as needed.
- Performs other duties as assigned.
Operations Manager
4 Years 5 Months- I have been an Inbound Operations Manager since October 2021. As of January 2023, I was moved to the afternoon shift to get Outbound experience. So recently I’ve been helping manage administrative employees as well to make sure things are running smoothly.
- I’m currently working 35 hours a week.
- Responsibilities:
- Managing Package Handlers
- Conducting safety meetings
- Conducting work rights (employee evaluations)
- Processing QA packages. Examples: internationals, hazmat, address changes, relabels etc
- Helped with P&D (pickup and delivery). I helped make sure drivers were coding their packages properly.
- Every day I run a report to help predict the number of packages for the next day.
- Handling customer complaint calls.
- Helped with hiring. Reaching out to those eligible for hire.
- Learning about the Outbound sort
- I’m certified for Onboarding and New Hire Orientation
- I became a seasonal package handler trainer for a short time, then I was promoted to Operations Manager.
FedEx Package Handler
11 Months- Scanning packages and loading them to trucks.
- Stacking and wrapping pallets
- Loading by numbers, zip-codes, and addresses.
- I worked 25 hours a week
Stocker/Sales Associate/ Logistics
2 Years 1 Month- I was a cashier and stocker. I helped unload the trucks every week. I lifted 70 pounds or more a day which includes, printers, desks, and chairs. Anything that doesn’t go on the shelves, would be scanned and put away in our top stock with our scanner. I processed online orders and had them shipped. When I worked mornings, I would pull anything from top stock that needed to go on the shelf. I also made sure to get an accurate count of our merchandise for inventory purposes. Aside from that, I had to step in and help our copy and print center when it got too busy. I was able to help with lamination, scans, and faxing. Occasionally, I also had to assist customers on the sales floor. This ranged from furniture, technology, and school supplies. I worked 35 hours a week.
Agent (X1 Cable Repair)
3 Months- Call center for Comcast. I helped assist customers over the phone with their Bills, subscriptions, and the repair of the cable box. I did this by scheduling technician visits, making changes that the customer requested with their cable package. I was working 40 hours a week.
Education
Bachelor's Degree - Sociology
Skills
Typing (10+ years)
Supervising experience (3 years)
Customer service (7 years)
Data entry (3 years)
Administrative experience (4 years)
Excel (10+ years)
Quality assurance
Social media management
Microsoft Office
Powerpoint (10+ years)
WORD (10+ years)
Organizational skills
Proofreading
Time management
Multitasking
Microsoft word (10+ years)
Skills:
Familiar with Microsoft word
Powerpoint
Access
and Excel
Comfortable with phones and computer systems
Excellent oral and written communication skills
Strong listening and comprehension skills
Able to stay composed
I am patient and confident
with a positive attitude
I have been certified in conducting new hire orientation with FedEx ground.
Accomplishments
- Employee of The Month
- June 2022
- Employee of the month plaque
- For fiscal year 23 (FY 23)
- Peak All Star FY 23
- 2022
- Provided exceptional service working with multiple entities to ensure operational excellence.
- Help keep employee moral and engagement high
- Willingness to help wherever needed
Certification
-Driver's License,
-HeartSaver First Aid CPR AED, January 2024 to January 2026, I completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association HeartSaver First Aid CPR AED Program. I also completed the HeartSaver Total modules.
Timeline
Office Coordinator
Mary Washington Healthcare
03.2026 - CurrentRead More
Operations Manager
FedEx Ground
10.2021 - 03.2026Read More
FedEx Package Handler
FedEx Ground
11.2020 - 10.2021Read More
Stocker/Sales Associate/ Logistics
Office Depot
08.2018 - 09.2020Read More
Agent (X1 Cable Repair)
Alorica
01.2018 - 04.2018Read More
University of Mary Washington
Bachelor's Degree from Sociology
Read More
Additional Information
- Skills:
- Familiar with Microsoft word, Powerpoint, Access, and Excel
- Comfortable with phones and computer systems
- Excellent oral and written communication skills
- Strong listening and comprehension skills
- Able to stay composed
- I am patient and confident, with a positive attitude
- I have been certified in conducting new hire orientation with FedEx ground.
Personal Information
- Title: Office Coordinator
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer