JESMIN SHAHID
15504 SANFORD AVE,APT# 2FL FLUSHING,NY
Overview
1
1
year of professional experience
Work History
MANAGER OF LAUNDROMAT
LAUNDROMAT
WOODSIDE, NY
07.2025 - Current
- Managed daily operations and maintained cleanliness standards of the laundromat.
- Supervised staff to ensure efficient customer service and workflow.
- Trained new employees on equipment use and safety procedures.
- Handled customer inquiries and resolved service-related issues promptly.
- Monitored inventory levels and ordered supplies as needed.
- Maintained equipment and reported maintenance needs to ensure operational efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with industry regulations and company policies.
- Produced thorough, accurate and timely reports of project activities.
Customer Service Cashier
Mama's Restaurant
Jackson Heights, NY
01.2025 - 06.2025
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining and cashier areas throughout shifts.
- Assisted in managing inventory by restocking supplies as needed during peak hours.
- Educated customers about menu items and daily specials to enhance their dining experience.
- Handled cash and credit transactions securely, ensuring compliance with restaurant policies.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Complied with all health and safety regulations while performing job duties.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Adhered to social distancing protocols and wore mask or face shield.
Customer Service Cashier
Merit Kabab Palace
Jackson Heights, NY
07.2024 - 12.2024
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining and cashier areas throughout shifts.
- Assisted in managing inventory by restocking supplies as needed during peak hours.
- Educated customers about menu items and daily specials to enhance their dining experience.
- Handled cash and credit transactions securely, ensuring compliance with restaurant policies.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Counted and balanced cashier drawers.
- Adhered to social distancing protocols and wore mask or face shield.
Education
High School Diploma -
Central Women's College
Dhaka 1203, Bangladesh04-2011
Skills
- Equipment maintenance
- Customer service
- Staff training
- Inventory management
- Regulatory compliance
- Team leadership
- Cash handling
- Communication skills
- Staff management
- Customer relations
- Disciplinary techniques
Languages
Bengali
Native/ Bilingual
English
Full Professional
Hindi
Professional
Timeline
MANAGER OF LAUNDROMAT
LAUNDROMAT
07.2025 - Current
Customer Service Cashier
Mama's Restaurant
01.2025 - 06.2025
Customer Service Cashier
Merit Kabab Palace
07.2024 - 12.2024
High School Diploma -
Central Women's College