Jesmin Sultana
flushing,NY
Summary
Adaptable healthcare provider with a strong background in patient care. Known for excellent communication and attention to detail, contributing to improved patient outcomes through personalized care plans and collaborative teamwork.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HHA
CNT HOME CARE
Flushing, NY
04.2021 - Current
- Provided compassionate care, assisting with daily living activities for diverse patient needs.
- Administered medications and maintained accurate records of patient progress and medication schedules.
- Developed and implemented personalized care plans in collaboration with healthcare teams.
- Assisted with light housekeeping tasks like laundry and cleaning
- Promoted patient independence while ensuring safety and comfort
Customer Service Representative
HSBC Bank USA
Flushing, NY
03.2007 - 04.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account updates while ensuring compliance with banking regulations and policies.
- Trained junior staff on customer service protocols and system navigation best practices.
- Implemented process improvements that enhanced customer satisfaction and service efficiency.
- Monitored accounts and detected suspicious or fraudulent activity
Education
High School Diploma -
John Bowne High School
New York, NYSkills
- Patient care
- Proficient in Microsoft Excel and Microsoft Word
- Fluent in English, Bangla, Hindi, and Urdu
- Quick learner with the ability to adapt to new tasks and environments
Certification
- CHHA - Certified Home Health Aide
Timeline
HHA
CNT HOME CARE
04.2021 - Current
Customer Service Representative
HSBC Bank USA
03.2007 - 04.2019
High School Diploma -
John Bowne High School