Summary
Work History
Education
Skills
Timeline
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Jesnette Artis-Diggs

Dover,DE

Summary

Compassionate and dedicated healthcare professional with experience at Care Nest Healthcare Agency, enhancing patient well-being through exceptional personal care and emotional support. Proven ability in patient monitoring and medication organization, achieving significant improvements in patient satisfaction and care quality. Strong communicator committed to fostering positive relationships in healthcare settings.

Work History

Home Health Care Aide

Care Nest Healthcare Agency
  • Improved patient well-being by providing compassionate and attentive personal care services.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Patient Account Representative

Temple University Health System - Careers
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
  • Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
  • Electronically submitted bills according to compliance guidelines.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
  • Responded to customer inquiries and provided detailed account information.

Education

Bok Voc Tech High S Hool
Philadelphia, PA
06.1966

Skills

  • Dressing and grooming
  • Patient care
  • Transportation assistance
  • Personal hygiene assistance
  • Patient monitoring
  • Emotional support
  • Medication organization
  • Medication administration
  • Patient transportation
  • Mobility assistance
  • Meal preparation

Timeline

Home Health Care Aide

Care Nest Healthcare Agency

Patient Account Representative

Temple University Health System - Careers

Bok Voc Tech High S Hool

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Jesnette Artis-Diggs