JESS A. LUCE
Blacklick
Summary
Strategic and results-driven Senior Business Consultant with over 7 years of progressive experience in continuous improvement, program management, and low-code application development. Proven success in leveraging QuickBase and Alteryx to design scalable, automated solutions that deliver multimillion-dollar cost avoidance, and operational efficiencies. Seeking a Senior Manager role on a Strategic Programs Team to lead transformative initiatives and drive enterprise-wide impact.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Senior Manager, Business Consultant
CVS/Aetna
09.2025 - Current
- Engineered a QuickBase solution that achieved $1.8M in cost avoidance (2025–2026).
- Designed and deployed a reporting app saving 8,050 leader hours annually (~$200K).
- Automated daily inventory workflows for 25+ leaders using Alteryx, boosting efficiency.
- Reduced daily reporting time by 2 hours via custom Alteryx workflows.
- Led departmental tech streamlining to enhance reporting maturity and data integrity.
- Acted as Center of Excellence liaison for Payment Integrity, ensuring strategic alignment and support.
Manager, Business Consultant
CVS/Aetna
02.2022 - 09.2025
- Delivered CI training to 70+ leaders across Medicare/Medicaid operations.
- Developed 50+ QuickBase apps to automate complex workflows and foster tech-forward culture.
- Applied DMAIC methodology to eliminate waste and implement lasting controls.
- Conducted process mapping (Visio) to identify inefficiencies and drive improvements.
- Earned Lean Six Sigma Green Belt certification.
MSO Claims Supervisor
CVS/Aetna
10.2018 - 02.2022
- Oversaw claims operations and team performance through coaching and metric reviews.
- Managed inventory workflows to optimize processor productivity.
- Led departmental problem-solving using root cause analysis.
MSO Quality Analyst
CVS/Aetna
New Albany
01.2018 - 10.2018
- Facilitated cross-departmental training to resolve complex claims issues.
- Supported macro development and testing to enhance processor efficiency.
Education
Bachelor of Science - Media Arts & Studies
Ohio University, Scripps College of Communication
Athens05.2009
Skills
- Project management
- Lean Six Sigma
- Continuous improvement
- Root cause problem solving
- Standard work development
- Process mapping
- Alteryx data automation
- QuickBase app design
- Microsoft Visio
- Excel
- PowerPoint
- Adobe Photoshop
Websites
Certification
Internal LSSGB
Timeline
Senior Manager, Business Consultant
CVS/Aetna
09.2025 - Current
Manager, Business Consultant
CVS/Aetna
02.2022 - 09.2025
MSO Claims Supervisor
CVS/Aetna
10.2018 - 02.2022
MSO Quality Analyst
CVS/Aetna
01.2018 - 10.2018
Bachelor of Science - Media Arts & Studies
Ohio University, Scripps College of Communication