Jessica Delfin
Tallassee,AL
Summary
Looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.
Overview
6
6
years of professional experience
Work History
Multi Care Tech
East Alabama medical center
Opelika, Alabama
09.2024 - Current
- Collected specimens from patients for laboratory testing purposes.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Instructed new employees on proper techniques of performing daily tasks.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
CUSTOMER SERVICE REPRESENTATIVE
Walmart
Fairbanks, Alaska
01.2023 - 02.2023
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication.
ACTIVE DUTY SOLDIER
United States Army
Fairbanks, Alaska
03.2020 - 09.2022
- Performed combat patrols in stressful conditions such as extreme heat and cold, enemy contact, and multiple patrols throughout a 24 hours period with minimum sleep
- Trained in weapons, radios, and combat life saving skills
- Created and maintained a duty log and coordinated schedule changes
- Performed implied tasks such as equipment checks, functions check on weapon, and the load plans on trucks
- Adapted to rapidly changing environments, making effective decisions under pressure
- Provided mentorship and guidance to junior enlisted personnel throughout their career progression
- Exhibited excellent physical fitness during rigorous training exercises
- Maintained high levels of accuracy and attention to detail when analyzing intelligence reports
- Enforced strict adherence to regulations among subordinates while maintaining morale in difficult situations.
CUSTOMER SERVICE MANAGER
Metro pcs
Montgomery, Alabama
12.2018 - 02.2020
- Assisted customers with resolving service-related issues
- Utilized problem solving techniques to quickly resolve escalated issues from customers
- Managed customer service staff by communicating expectations and monitoring and analyzing results
- Coordinated with internal teams such as sales or billing departments to provide seamless resolution of issues.
Education
HIGH SCHOOL DIPLOMA -
Tallassee High School
Tallassee, AL05.2019
Skills
- Decision Making
- Product Knowledge
- Stress Management
- Multitasking
- Attention to Detail
- Adaptability
- Positive Attitude
- Active Listening
- Payment Processing
- Specimen collection
- Patient documentation
- Dependable and responsible
- First aid
Languages
Spanish, Fluent
Certification
- Phlebotomy technician certificate
- CPR certification
Timeline
Multi Care Tech
East Alabama medical center
09.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Walmart
01.2023 - 02.2023
ACTIVE DUTY SOLDIER
United States Army
03.2020 - 09.2022
CUSTOMER SERVICE MANAGER
Metro pcs
12.2018 - 02.2020
HIGH SCHOOL DIPLOMA -
Tallassee High School