Jess Dyson
Marion,NC
Summary
Proven multitasker and customer service expert, excelled at Bonnie and Clyde’s Drive In by enhancing guest satisfaction and maintaining high service standards. Skilled in cash handling and team collaboration, adept at creating engaging experiences as demonstrated at Linville Caverns. Achieved notable customer rapport, leveraging strong communication and organizational skills.
Overview
16
16
years of professional experience
Work History
Waitress, Cook
Bonnie and Clyde’s Drive In
Bakersville, NC
06.2009 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Tour Guide
Linville Caverns
Marion, NC
07.2012 - 01.2015
- Guided visitors through tours, delivering engaging and informative experiences tailored to diverse audiences. I had daily chores and I also helped in the gift shop.
Waitress
Spears Bbq and Grill
Linville Falls, NC
06.2008 - 06.2014
Education
High School Diploma -
Mitchell High School
Bakersville, NC05.2008
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Timeline
Tour Guide
Linville Caverns
07.2012 - 01.2015
Waitress, Cook
Bonnie and Clyde’s Drive In
06.2009 - 09.2024
Waitress
Spears Bbq and Grill
06.2008 - 06.2014
High School Diploma -
Mitchell High School