Jess Eberhart
Colorado Springs,CO
Summary
Strategic HR professional skilled in coaching leaders and teams to achieve business goals. Communicates effectively across functions to identify and address organizational needs. Experienced in building high-performing teams through targeted recruitment, onboarding, and training. Resolves conflicts and enhances employee retention.
Overview
2027
2027
years of professional experience
Work History
HR Generalist
SRAM
Colorado Springs, USA
2022 - Current
- Provide frontline support for HR issues to COS team of 275 employees.
- Responsible for all tasks relating to hiring, processing, and onboarding new hires; implemented new systems and trackers to create consistency across all US locations.
- Apply problem-solving and continuous improvement methods to investigate issues, assess people and process challenges; partner with HR Manager to escalate or resolve issues.
- Organize and facilitate training related to soft skills including Developing Self, Accountability, Coaching Skills, Maximizing Feedback and Communicating Across Cultures.
- Familiar with state and federal employment laws and standards; help with in-office compliance.
- Assist in recruitment, including screening and interviewing candidates for a broad range of roles.
- Enrolled in and completed Master of Science Program in HR Management while working full time.
Operations Manager
PACIFIC DENTAL SERVICES
Colorado Springs, USA
- Opened DeNovo office and orchestrated setup of entire practice, including hiring, training, and ensuring compliance with safety standards.
- Managed P&L with Owner Doctor and created budget for $1m practice.
- Provided direct individual and team leadership to both the front office team and the back office (clinical) team.
- Cross-trained staff to support front office with clinical tasks, enhancing team versatility.
- Coordinated provider credentialing with insurance carriers to secure patients’ in-network benefits.
- Coordinated insurance for patients and worked with insurance carriers to accurately process claims.
- Led events and B2B marketing initiatives to attract new patients, presenting results in bi-weekly meetings.
Department Manager
NORDSTROM
Denver, Colorado
- Recruited, hired, and coached high-performing sales teams ranging in size from 8 to 44 through a commitment to training and development.
- Led achievement of volume goals between $3M and $80M, providing leadership to ensure consistent goal attainment.
- Drove department sales by analyzing last year's (LY) reporting and this year's (TY) trends; facilitated corporate visits to showcase current business and demographics.
- Led training to drive increases in individual and team performance, teaching Selling Basics and Point of Sale training during new hire orientation for the entire store.
- Managed logistics for new processes such as curbside pickup, overseeing picking and processing operations within the store.
- Handled cash operations for the entire store, including customer credit functions and personal information; managed all technology within the store, including updates, rollouts, and new policies.
- Developed 13 team members to achieve promotions within the company.
Education
Master of Science - Human Resource Management
Colorado State University Global
Colorado01-2026
Bachelor of Science - Public Relations/Business Administration
University of Florida
Gainesville, FLSkills
- Talent acquisition
- Recruitment and selection
- Workplace culture
- Conflict resolution
- HR operations
- HR strategy and planning
- Organizational behavior
- Compliance
- Project management
- Strategic partnerships
- Diversity and inclusion
- Team building
Timeline
Operations Manager
PACIFIC DENTAL SERVICES
Department Manager
NORDSTROM
HR Generalist
SRAM
2022 - Current
Master of Science - Human Resource Management
Colorado State University Global
Bachelor of Science - Public Relations/Business Administration
University of Florida