Jess Everts
Vancouver,USA
Summary
Dedicated retail and operations leader with a proven track record of achieving company goals through organized, efficient, and results-driven practices. Skilled at leading large teams, building high-performing departments, and fostering a collaborative, customer-focused environment. Experienced in overseeing complex operational functions, implementing process improvements, and optimizing resources to enhance performance and profitability. Adept at adapting to high-pressure situations, driving team development, and maintaining brand standards to deliver exceptional customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Ulta Salon and Cosmetics
Vancouver, WA
01.2025 - Current
- Led operational strategies to enhance customer service, streamline store processes, and drive overall store performance.
- Developed and implemented training programs to improve staff performance, ensure compliance with company standards, and foster leadership growth.
- Initiated operational improvements and instock recovery methods, achieving top-area performance in sales and inventory accuracy.
- Reduced inventory inaccuracies and theft by 50% within the first year through process improvements and employee accountability initiatives.
- Mentored and developed the store merchandise manager, building a cohesive leadership team and maintaining a visually impactful, sales-driven floor.
- Analyzed inventory management systems, optimizing stock levels and reducing waste to improve operational efficiency.
- Owned comprehensive operational processes, including shipment handling, inventory accuracy, ship-from-store and online pickups, backroom management, weekly promotional resets, planogram updates, store ordering, and staff task scheduling.
Department Manager
H&M
Vancouver
10.2022 - 01.2025
- Oversaw all daily store operations, ensuring efficient execution of business functions and maintaining high operational standards from open to close.
- Led all hiring, onboarding, training, and development initiatives for store associates, fostering a high-performing and customer-focused team environment.
- Created and managed weekly staffing schedules based on business trends, sales goals, and operational needs.
- Directed merchandising execution and maintained visual presentation standards throughout the store to deliver an elevated customer shopping experience.
- Partnered with visual merchandising teams to ensure sales floor layouts aligned with company standards and promotional strategies.
- Provided ongoing coaching, performance feedback, and leadership support to associates to drive accountability, productivity, and sales performance.
- Drove revenue growth by training team members on best sales practices, customer engagement strategies, and a selling-focused mindset.
- Maintained exceptional store cleanliness, organization, and merchandising standards to ensure an inviting and brand-consistent environment.
- Managed cash handling procedures, tills, banking, and daily deposits with accuracy and accountability.
- Ensured seamless communication and collaboration among associates and leadership teams to support overall store success and operational efficiency.
General Merchandise Executive Team Leader
Target
Hazel Dell
02.2021 - 06.2022
- Managed a team of 50+ employees and 5 department leaders, overseeing hiring, onboarding, scheduling, training, and employee development.
- Directed daily store operations across multiple general merchandise departments, including inbound logistics, early morning stocking, inventory flow, and planogram execution.
- Drove sales growth and operational performance within owned departments by implementing efficient processes and maintaining strong merchandising standards.
- Supported the rollout and execution of online ordering and in-store pickup operations, improving customer convenience and operational efficiency.
- Mentored and developed team members for leadership advancement, successfully coaching employees into lead and executive leadership roles.
- Monitored department performance metrics, sales forecasts, and key business trends to consistently meet sales goals and drive positive comp growth.
- Maintained high team morale and productivity in a fast-paced, high-volume retail environment through effective leadership and communication.
- Ensured operational excellence by balancing customer experience, employee engagement, and business performance priorities.
Closing Leader
Target
Hazel Dell
01.2019 - 02.2021
- Managed all store operations during closing shifts, serving as the primary leader on duty after executive leadership departed for the day.
- Ensured completion of daily operational routines efficiently and accurately to maximize productivity and support successful business operations for the following day.
- Maintained high standards of store cleanliness, organization, and recovery to ensure a strong brand presentation and customer-ready environment each morning.
- Identified operational challenges, analyzed business needs, and implemented effective solutions to improve workflow and store performance.
- Conducted research and gathered operational insights from multiple sources to support informed decision-making and continuous improvement initiatives.
- Collaborated with peers and leadership teams to communicate findings, improve processes, and drive positive growth across multiple store departments.
- Demonstrated strong problem-solving, leadership, and organizational skills in a fast-paced retail environment.
Visual Merchandiser
Target
Vancouver, WA
05.2017 - 01.2019
- Developed and executed visual merchandising strategies to enhance product presentation and customer engagement.
- Collaborated with cross-functional teams to optimize store layout and drive sales performance.
- Conducted regular audits of merchandise displays, ensuring compliance with brand standards and seasonal trends.
- Launched multiple new clothing lines, creating impactful outfitting and presentation.
- Streamlined new, and partnered branding products for home decor, creating inviting, and interactive displays to drive top sales.
- Trained and mentored junior staff on visual merchandising best practices and techniques for effective product placement.
- Managed inventory levels for visual displays, coordinating with suppliers to ensure timely replenishment of key items.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Streamlined visual merchandising processes, improving efficiency in setup and execution across multiple departments.
Education
High school diploma -
Skills
- Flexible & Adaptable
- Analytical skills
- Responsible
- Customer service
- Team building
- Leadership
- Multitasking abilities
- Retail management
- Problem-solving
- Operations management
- Operational efficiency
Certification
- CPR Certification
- Food Handler Certification
Timeline
Operations Manager
Ulta Salon and Cosmetics
01.2025 - Current
Department Manager
H&M
10.2022 - 01.2025
General Merchandise Executive Team Leader
Target
02.2021 - 06.2022
Closing Leader
Target
01.2019 - 02.2021
Visual Merchandiser
Target
05.2017 - 01.2019