Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jess Kelly

Dubois,WY

Summary

Dynamic and dependable professional with extensive experience in customer service and food handling at High Country Senior Center. Proven ability to multitask efficiently while maintaining cleanliness and organization. Recognized for attention to detail and conflict resolution skills, ensuring high customer satisfaction and smooth operations in fast-paced environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Prep Cook/Commercial Janitorial Cleaner

High Country Senior Center
2023 - Current
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.

Bowling/Arcade Attendant

Nana's Bowling & Bakery LLC
11.2019 - Current

I work on the pinsetters, Book reservations, I have taken over 600 hours of customer service and management classes.

Along with all the tasks in the arcade. there are some of the games i have learned how to fix.

  • Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
  • Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
  • Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.

Amateur Photographer/Customer Service Representative

CK Employment Services Inc
11.2019 - 11.2021

In this job i was taught how to take old time photos. i learned how to Stage the scene, fix lighting (ie) shadows, Costumes, and Peoples faces. i had to pay attention to every little detail.

After that i learned how to stage the pictures in mattes and frames for purchase.

  • Edited, toned, captioned, and uploaded photographs for publication.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.

Cashier Assistant

Pit Stop #4 Gas Station
05.2011 - 11.2019
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Trained new cashier team members in customer service and money handling processes.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.

Education

General Studies

Upper Lake High School
Upper Lake, CA
06-2002

Skills

  • Attention to detail
  • Cleaning and organization
  • Customer service
  • Safe food handling
  • Following instructions
  • Efficient multitasking
  • Food handling
  • Cleanliness
  • Highly motivated
  • Dependable and reliable
  • Customer relations
  • Conflict resolution
  • Payment processing
  • Scheduling
  • Follow-up skills
  • Filing

Certification

  • OSHA Certified
  • CPR
  • Bowling Management
  • Pinsetter

Timeline

Bowling/Arcade Attendant

Nana's Bowling & Bakery LLC
11.2019 - Current

Amateur Photographer/Customer Service Representative

CK Employment Services Inc
11.2019 - 11.2021

Cashier Assistant

Pit Stop #4 Gas Station
05.2011 - 11.2019

Prep Cook/Commercial Janitorial Cleaner

High Country Senior Center
2023 - Current

General Studies

Upper Lake High School