Jess Kimble Jr.
Warrensburg,MO
Summary
Field Service Professional with strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Skilled in troubleshooting, customer relationship management, and technical support. Valued for effective communication, leadership, and problem-solving abilities. Prepared to make significant impact through strategic planning and operational efficiency.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Senior Field Service Manager
Cabinetworks Group
09.2004 - 01.2025
- Managed field service operations, ensuring timely completion of installations and repairs.
- Developed training programs for technicians, enhancing skill levels and service quality.
- Implemented process improvements, increasing efficiency in service delivery and customer satisfaction.
- Coordinated cross-functional teams to resolve complex service issues promptly.
- Traveled to help get jobs back on track.
- Review aspects of job upon completion to alleviate callbacks.
- Properly complete work reports for each field visits.
- Diagnose errors and determine proper solutions.
- Discuss and recommend service options with customers and explain costs involved.
- Operate power tools according to company safety procedures.
- Provide telephone support to customers by determining the cause of an issue and explaining the most effective solution.
- Worked with installers to make sure products are installed per company and customer standards.
- Measure and order cabinets per approved layouts,
- Hired install contractors for all install jobs.
Warehouse Manager
Canac Kitchens
11.2001 - 08.2004
- Oversaw daily warehouse operations, ensuring efficient inventory management and order fulfillment.
- Implemented safety protocols, enhancing workplace safety and compliance standards.
- Trained and mentored staff on best practices for material handling and equipment operation.
- Streamlined processes to improve workflow efficiency and reduce operational delays.
- Kept documentation and records accurate and up to date to prevent errors in processing or delivery.
- Completed timely and accurate daily logs to keep internal reporting and track material movement.
- Evaluated supplies and product inventory to check for quality and quantity control.
Warehouse Manager
Triangle Pacific
11.1993 - 11.2001
- Streamlined processes to improve workflow efficiency and reduce operational delays.
- Managed supply chain logistics, coordinating with suppliers to optimize stock levels.
- Scheduled receipt and delivery of products.
- Loaded and unloaded trucks on a daily basis.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs and replacements.
- Kept documentation and records accurate and up to date.
- Evaluated supplies and product inventory to check for quality and quantity issues.
- Evaluated incoming shipments for quality issues and processed unacceptable material for return.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
Loader and Spotter
JT's General Store
06.1987 - 11.1993
- Operated forklifts and loaders to transport materials efficiently within warehouse environment.
- Coordinated loading and unloading processes to ensure timely delivery of products.
- Monitored inventory levels and maintained accurate records of shipments received and dispatched.
- Trained new employees on safe handling procedures and equipment operation protocols.
Education
High School Diploma -
Dundee-Crown High School
Carpentersville, IL06-1985
Skills
- Scheduling jobs
- Managing service operations
- Health and safety compliance
- Field operations
- 30 hour OSHA Certification
- Knowledge of power tools
- Relationships with install contractors
- Knowledge of install procedures
- Knowledge with blue prints
- Some knowledge of Microsoft
Certification
30 hour OSHA Certification
Timeline
Senior Field Service Manager
Cabinetworks Group
09.2004 - 01.2025
Warehouse Manager
Canac Kitchens
11.2001 - 08.2004
Warehouse Manager
Triangle Pacific
11.1993 - 11.2001
Loader and Spotter
JT's General Store
06.1987 - 11.1993
High School Diploma -
Dundee-Crown High School
President Club Award
Received President Club Award for excellent customer service for going over and beyond to assist others all across the country.