Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Assisted in recruiting, hiring, and training of team members. Interacted well with customers to build connections and nurture relationships.