Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jess Lopez

Las Vegas,NV

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Operations Manager

PV Concierge Services
2021.03 - 2023.04

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Assisted in recruiting, hiring, and training of team members. Interacted well with customers to build connections and nurture relationships.

Busser, Food Server

Lindo Michoacan Restaurant,
2015.04 - 2017.03
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Sales Associate, Stock Clerk

Kirkland's Home Décor And Gifts
2013.04 - 2015.12
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Financial Manager, Collection Agent, Cashier

Imnexus,
2008.01 - 2013.01


  • Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
  • Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.

Sales Associate, Stocking Merchandise

Walmart
2010.08 - 2012.09
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Silverado High School, United States
Las Vegas, NV
05.2009

Skills

    • Problem Resolution
    • Networking
    • Data Entry
      • Organizational Management
      • Customer Service
      • Customer Relationship Management

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

PV Concierge Services
2021.03 - 2023.04

Busser, Food Server

Lindo Michoacan Restaurant,
2015.04 - 2017.03

Sales Associate, Stock Clerk

Kirkland's Home Décor And Gifts
2013.04 - 2015.12

Sales Associate, Stocking Merchandise

Walmart
2010.08 - 2012.09

Financial Manager, Collection Agent, Cashier

Imnexus,
2008.01 - 2013.01

High School Diploma -

Silverado High School, United States
Jess Lopez