Jesús Mantilla
Louisville,KY
Summary
Bilingual in English and Spanish with strong leadership skills and a self-motivated work ethic. Over 14 years of experience in customer service and sales, detail-oriented and highly organized. Excellent communication skills, relationship-building abilities, decision-making and problem-solving skills, proficiency in time management, active listening, adaptability, and accountability.
Overview
16
16
years of professional experience
Work History
Sales Assistant
Performance Food Service
01.2024 - 01.2025
- Assisted contractors, builders, and retail customers with product selection for lumber and building materials. Processed orders, prepared quotes, and ensured accurate pricing and inventory coordination. Maintained strong customer relationships through follow-ups and responsive service. Collaborated with outside sales reps and warehouse teams to ensure timely deliveries and project fulfillment.
Performance Food Service
01.2023 - 01.2024
- Cultivated strong relationships with restaurant owners, chefs, and purchasing teams, ensuring excellent customer service and satisfaction. Delivered exceptional sales growth by offering a wide range of high-quality food products and services to restaurant and foodservice clients.
Loan Processor
First Commonwealth Mortgage
01.2021 - 01.2022
- Obtained and verified clearance of underwriting conditions to prepare loan files for submission and approval. Submitted detailed loan packages to the underwriting department to facilitate the approval or denial process.
In Home Sales Expert
AT&T
01.2020 - 01.2021
- Delivered personalized in-home consultations to residential customers, promoting AT&T, wireless, Internet, and TV services. Educated customers on product features, promotions, and bundle options to maximize value. Built trust and long-term relationships through excellent customer service and follow-up. Achieved and exceeded monthly sales targets in a performance-driven environment.
Business Inside Sales/ Retail Sales Consultant
Sprint
01.2009 - 01.2020
- Conducted high-volume cold calls to generate leads and build relationships with small and medium-size businesses. Identified customer needs, presented tailored wireless and data solutions, and closed sales to meet or exceed monthly targets. Managed multiple accounts simultaneously while handling products and inquiries, pricing, and service support. Anticipated customer expectations and provided proactive solutions to enhance customer satisfaction and retention.
Education
Bachelor of Science - Homeland Security
Strayer University
Louisville, KY12.2012
Skills
Sales aspects, customer service expertise and bilingual
Languages
Spanish
Native or Bilingual
Timeline
Sales Assistant
Performance Food Service
01.2024 - 01.2025
Performance Food Service
01.2023 - 01.2024
Loan Processor
First Commonwealth Mortgage
01.2021 - 01.2022
In Home Sales Expert
AT&T
01.2020 - 01.2021
Business Inside Sales/ Retail Sales Consultant
Sprint
01.2009 - 01.2020
Bachelor of Science - Homeland Security
Strayer University
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