Jess O'Keefe
Standard Chartered Bank
Lyndhurst,NJ
Work Preference
Desired Job Title
Executive Director
Work Type
Full Time
Location Preference
Hybrid
Location:
Lyndhurst, NJNew York, NY
Open to relocation:
Yes
Minimum Desired Compensation
$600000/yr
Important To Me
Company CultureCareer advancement
1
Certification
16
Years of experience
Regional Head of Digital Channel Solutions with 16+ years of experience specializing in digital channels commercialization, go-to-market execution, and strategic client solutions. Proven track record of bridging the gap between product innovation and revenue growth by driving market penetration, accelerating channel adoption, and empowering cross-functional sales teams. Adept at navigating complex regulatory environments while translating technical banking capabilities into compelling, profitable client pitches. Passionate advocate for diversity and inclusion, committed to developing top-tier talent and building collaborative environments that drive business success.
Work History
Regional Head of Digital Channel Solutions Manager
1 Year 5 Months- Market Penetration & Client Acquisition: Spearheaded the commercialization of global digital banking channels across CIB segments, driving a meaningful increase in market penetration and accelerating functionality adoption across ASEAN and assigned markets.
- Go-To-Market Strategy & RFP Execution: Led aggressive GTM campaigns for high-yield products (ACH, APIs, FX), directly engaging clients through bespoke digital solutions and RFP pitches to secure 20 new enterprise accounts and generate pipeline growth.
- Revenue Growth & Channel Utilization: Drove digital initiation against aggressive KPIs by optimizing e-ratios and reducing account dormancy by 42%, executing targeted digital campaigns that resulted in a 21% uplift in overall channel utilization.
- Cross-Functional Sales Enablement: Partnered with regional Sales and Product teams to build competitive business cases, capturing competitor intelligence and aligning channel roadmaps with client-specific needs to win more market share.
- Go-To-Market Execution: Accelerated time-to-revenue for new product rollouts by managing end-to-end project deliverables, ensuring seamless client implementation and competitive pricing alignment.
- Strategic Client Structuring & Retention: Acted as the primary strategic advisor for complex client relationships, structuring digital capabilities for corridor business opportunities while navigating regulatory compliance and security assessments.
Business Manager
3 Years 8 Months- Partnered with the Regional Head to shape Americas transaction banking strategy and executive updates for the management team.
- Built regional performance frameworks tracking trade utilization, payment volumes, and revenue realization across a $1.2bn business line.
- Translated business updates into board-level presentations and actionable recommendations for the Americas Transaction Banking Management Team.
- Directed 1LOD risk management, regulatory examinations, audit responses, and policy adherence across the region.
- Delivered satisfactory audit outcomes while coordinating remediation across examinations and compliance reviews.
- Managed high-visibility infrastructure initiatives, including the industry-wide ISO20022 migration for SWIFT and CHIPS.
- Aligned migration execution with Global Management objectives while supporting cash and transaction banking platform readiness.
Transaction Banking Account Manager
7 Years 1 Month- Expanded profit margins by repricing global product and fee structures after reviewing complex pricing models.
- Increased platform adoption and transaction volumes by auditing client workflows and positioning bespoke product enhancements.
- Led the regional Client Experience Forum to resolve operational pain points, strengthen client satisfaction, and protect key account revenue.
- Managed end-to-end go-to-market deliverables for new product rollouts, aligning client implementation with competitive pricing.
- Built stronger account coverage by coordinating with Sales and Product on commercialization priorities and workflow improvements.
Business Operational Risk Manager
1 Year 4 Months- Directed the monthly Operational Risk Forum for Transaction Banking and CIB Americas, aligning risk appetite and policy updates.
- Investigated internal control breaches and exceptions, strengthening adherence to regulatory standards across the business line.
- Led regional deployment and change management for new Global Operational Risk Controls across the Americas.
- Coordinated cross-functional alignment on executive strategy, translating forum outcomes into consistent risk actions.
- Monitored policy adoption across teams, reducing repetition in compliance issues through structured follow-through.
Administrative Assistant
2 Years- Coordinated travel arrangements and expense submissions for the Corporate Sales Desk team.
- Partnered with Sales, Marketing, and Corporate Affairs to plan and deliver client events.
- Supported new-hire onboarding by coordinating administrative steps and introducing incoming employees to team processes.
- Maintained scheduling, communication, and document flow to keep daily office operations organized.
- Tracked meeting details, follow-ups, and administrative requests to keep senior leaders prepared and informed.
Education
MBA - Business Administration and Management
- Student Government Union – President
- GPA: 3.6
Bachelor of Arts - Political Science
Student Government Union – President
Skills
Digital channel commercialization
Go-to-market strategy
Client acquisition
Market penetration analysis
RFP execution
Transaction banking strategy
Revenue forecasting
Regional performance reporting
Operational risk management
Regulatory compliance
Cash management solutions
Treasury management solutions
Liquidity management
API product management
Payments product management
Commercial banking channels
Certification
AFP Panelist 2024 - The ROI of DEI: Harnessing Data Analytics to Create Inclusion; AFP Panelist 2023 - Fostering Diverse Development Opportunities
Awards
Recipient of the 2023 Standard Chartered Recognition Award - Never Settle, Recipient of the Yahoo Finance TOP 100 LGBT Future Leader 2020, Recipient of the "Here for Good", Americas Award, 2019
Timeline
Regional Head of Digital Channel Solutions Manager
Standard Chartered Bank
2025.04 - CurrentRead More
Business Manager
Standard Chartered Bank
2021.07 - 2025.03Read More
Transaction Banking Account Manager
2014.05 - 2021.06Read More
Business Operational Risk Manager
2013.01 - 2014.05Read More
Administrative Assistant
2011.01 - 2013.01Read More
Saint Leo University
Bachelor of Arts from Political Science
Read More
Saint Leo University
MBA from Business Administration and Management
Read More