Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Open To Work
Hi, I’m

JESS PERRY

San Francisco,CA
JESS PERRY

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Short Course RegistrarApprenticeship ManagerApprenticeship OfficerReservation and Events Co-OrdinatorFront of House

Work Type

Full TimePart TimeContract WorkGig WorkSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: San Francisco, CA, US
Open to relocation: No

Salary Range

$0/hr - $1000/hr

Important To Me

Work-life balance

Summary

Experienced customer service specialist skilled in providing support to students, parents, and employers in high-energy settings. Demonstrated proficiency in inquiry management and effective issue resolution through various communication channels. Recognized for strong organizational skills and attention to detail in challenging situations.

Overview

11
years of professional experience

Work History

Abbey College Malvern
Worcester, United Kingdom

Short Course Registrar
08.2024 - 09.2025

Job overview

  • Coordinated administrative duties and bookings for short courses, ensuring efficient operations and student satisfaction.
  • Facilitated communication between departments to ensure timely information regarding students' arrivals, transfers, accommodations, and course requirements.
  • Delivered responsive support to students, parents, and agents, fostering positive experiences and smooth communication throughout their stay.
  • Logged booking information accurately in CLASS system to maintain organized records.
  • Supported the Marketing Team and provided general administrative assistance to the Bursar and Principal.

University of East London
London, United Kingdom

Apprenticeship Manager
05.2022 - 04.2024

Job overview

  • Managed seven apprenticeship programmes within the School of Health, Sport and Bioscience and line-managed four apprenticeship coaches overseeing day-to-day delivery.
  • Ensured full compliance with Ofsted, ESFA, NMC and HCPC requirements.
  • Collaborated with Quality Manager, course leaders and coaches to improve systems, streamline workflows, and enhance programme performance outcomes.
  • Acted as key point of contact for stakeholders including apprenticeship coaches, lecturers, employers, and students, facilitating communication and support.
  • Supported business development by assessing new programme proposals, onboarding employers, and fostering strong employer relationships to ensure programme alignment.

University of East London
London, United Kingdom

Apprenticeship Officer
11.2020 - 05.2022

Job overview

  • Acted as the primary contact for students and employers, addressing enquiries and swiftly resolving issues to strengthen working relationships.
  • Coordinated with course leaders, teaching staff, and quality teams to ensure effective operation of apprenticeship programmes.
  • Monitored student progress and raised concerns with relevant teams and employers to facilitate timely issue resolution.
  • Maintained precise programme data for ESFA reporting, demonstrating strong attention to detail and reliability.

Settebello Trattoria
Gloucester , United Kingdom

Reservation and Events Co-Ordinator
09.2020 - 11.2020

Job overview

  • Reservation and event coordinator for an independent and authentic Italian restaurant.
  • Coordinated reservations and customer bookings for efficient table management.
  • Processed bookings and refunds for customer deposits, maintaining accurate records for financial transparency.
  • Handled customer queries via email and phone, providing timely information and support.
  • Liaised with customers during the COVID lockdowns to cancel.

Robyns Nest Cafe
Bracknell , United Kingdom

Front of House
10.2019 - 08.2020

Job overview

  • Prepared and served high-quality coffee beverages to customers.
  • Managed cash register, ensuring accurate and timely processing of customer transactions.
  • Collaborated with team members to streamline daily operations and enhance service flow.
  • Implemented health and safety protocols to maintain a safe environment for patrons.
  • Assisted in inventory management by restocking supplies to maintain optimal stock levels.

Wagamama
Oxford, United Kingdom

Front of House
09.2018 - 05.2019

Job overview

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assessed customer needs promptly, enhancing service delivery and satisfaction.
  • Collaborated with diverse coworkers to resolve product and service issues, ensuring team goals were met.

Greene King
Oxford, United Kingdom

Front of House
10.2014 - 09.2018

Job overview

  • Engaged with customers to deliver tailored service experiences that enhanced satisfaction.
  • Resolved customer complaints effectively, ensuring satisfaction.
  • Collaborated with team members to streamline operations during peak service hours.
  • Processed cash transactions and payments accurately, contributing to financial integrity.

Education

Oxford Brookes University
Oxford, United Kingdom

Master of Events from Management
01.2019

University Overview

Oxford Brookes University
Oxford, United Kingdom

Bachelor of Arts from History
01.2018

University Overview

Skills

  • Customer service
  • Communication skills
  • Microsoft Office Suite
  • Google Workspace
  • Team collaboration
  • Organizational skills
  • Time management
  • Proactive approach
  • Problem solving

Accomplishments

Accomplishments
Outstanding Contribution Award, School of Health, Sport and Bioscience 2022

Timeline

Short Course Registrar
Abbey College Malvern
08.2024 - 09.2025
Apprenticeship Manager
University of East London
05.2022 - 04.2024
Apprenticeship Officer
University of East London
11.2020 - 05.2022
Reservation and Events Co-Ordinator
Settebello Trattoria
09.2020 - 11.2020
Front of House
Robyns Nest Cafe
10.2019 - 08.2020
Front of House
Wagamama
09.2018 - 05.2019
Front of House
Greene King
10.2014 - 09.2018
Oxford Brookes University
Master of Events from Management
Oxford Brookes University
Bachelor of Arts from History

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