Jess Pham
Wichita Falls,TX
Summary
Practical Clinical Supervisor with more than ten years of experience and background in behavioral health and substance abuse care as both a clinician and in supervisory roles. Expertise developed in affecting positive patient outcomes, finding creative solutions to administrative issues, and interacting with diverse personalities. Focused on developing teams' clinical knowledge, decision-making skills, and maintaining high performance standards. Eager to bring talent and expertise to a professional department. Experience with multi-state credentialing and auditing procedures. Willing to relocate upon hire.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Director
Hope Human Services
2022.11 - 2023.09
- Developed, implemented, revised, and evaluated policies and procedures for 'Zone Intensive' programming.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Liaison with community agencies/companies/hospitals to develop and engage a full wraparound team for each client
served. - Implemented new policies and educated staff on changes.
- Monitored, analyzed, and corrected staff performance and worked with regional director/CEO to raise standards of practice.
- Generated data and presented reports to support effectiveness of clinical support services.
- Provided 24/7 on-call supervisory services to employees and clients.
Intake Clinician
South Sound Behavioral Hospital
2020.01 - 2022.12
- Provided virtual intake assessments and level of care determination as needed after hours for local behavioral hospital.
Clinical Therapist
Behavioral Health Resources
2020.07 - 2022.10
- Completed assessments and planned customized treatment plans, applying a wide range of resources.
- Delivered quality, comprehensive and well-integrated clinical services in alignment with client needs.
- Prepared and maintained comprehensive progress reports for review by various parties.
- Completed documentation via EHR in a timely manner.
- Worked remotely and in office.
Clinical Director
Royal Life Centers
2019.12 - 2020.05
- Directed general oversight of 42-bed detox/residential facility.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Ensured quality clinical services were provided such as assessments, discharges, and ongoing therapeutic services by
observing services and conducting regular supervision meetings with staff members. - Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help staff improve understanding of policies and best practices.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Director of Addiction Recovery Services
HOPE Community Services, Inc.
2019.04 - 2019.12
- Directed various programs and held contracts with funding partners to include a Medication Assisted Treatment program, Community Sentencing program, and Child Welfare program.
- Oversee staff in these programs to ensure best practices are observed and program requirements are met.
- Monitored system of electronic health records to keep data accurate and enforce timely entry of new information.
- Liaised with community entities, external stakeholders, and board of directors to provide program updates and report adherence to desired program metrics.
- Engaged in networking opportunities to raise awareness and build partnerships to include advocating at the state capitol and involvement with media relations to promote mental health and substance abuse services.
Clinical Facility Coordinator
ODMHSAS
2018.10 - 2019.04
- Oversee multiple mental health and substance abuse programs to include Mental Health Court, Drug Court, Community Sentencing, C-COR Grant, TANF Program, and ORAS contract for multiple counties.
- Oversee an 8-bed women's rehab called Bridges to Recovery.
- Oversee all Recovery Center office staff
- Sit on Comanche County specialty courts board.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of clinical team consisting of therapists and support staff.
- Upheld quality assurance procedures to maintain client safety and satisfaction.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Provided clinical services when necessary.
Case Manager II
Red Rock Behavioral Health Services
2013.01 - 2018.01
- Worked in inpatient hospital setting as well as outpatient setting.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Education
Master of Science - Clinical Psychology
Southwestern Oklahoma State University
Weatherford, OK05.2018
Bachelor of Science - Psychology
Southwestern Oklahoma State University
Weatherford, OK05.2015
Skills
- Program Development and Oversight
- Supervisory Experience
- Clinical Experience
- Clinical Quality Improvement
- Resource Coordination
- Data Gathering & Presentation Skills
Certification
- MHCA- Mental Health Counselor Associate MC.61028307 Washington State
- LMHC - Licensed Mental Health Counselor MHC.LH.61433929 Washington State (pending)
- LPC - Licensed Professional Counselor Pending Transfer to Texas/Oklahoma
Timeline
Clinical Director
Hope Human Services
2022.11 - 2023.09
Clinical Therapist
Behavioral Health Resources
2020.07 - 2022.10
Intake Clinician
South Sound Behavioral Hospital
2020.01 - 2022.12
Clinical Director
Royal Life Centers
2019.12 - 2020.05
Director of Addiction Recovery Services
HOPE Community Services, Inc.
2019.04 - 2019.12
Clinical Facility Coordinator
ODMHSAS
2018.10 - 2019.04
Case Manager II
Red Rock Behavioral Health Services
2013.01 - 2018.01
Master of Science - Clinical Psychology
Southwestern Oklahoma State University
Bachelor of Science - Psychology
Southwestern Oklahoma State University
- MHCA- Mental Health Counselor Associate MC.61028307 Washington State
- LMHC - Licensed Mental Health Counselor MHC.LH.61433929 Washington State (pending)
- LPC - Licensed Professional Counselor Pending Transfer to Texas/Oklahoma
Similar Profiles
Jahkaria GrayJahkaria Gray
DSP (Direct Support Professional) at Hope Human ServicesDSP (Direct Support Professional) at Hope Human Services
David BeyDavid Bey
Mental Health Intern at Delivering Hope Human ServicesMental Health Intern at Delivering Hope Human Services
Shameil WilliamsShameil Williams
Fleet Manager/Driver at Touch And Go Delivery ServicesFleet Manager/Driver at Touch And Go Delivery Services