Jess Tsatsos
Maple Grove,MN
Summary
Resourceful Contract Support Specialist II offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
16
16
years of professional experience
Work History
Contract Support Specialist II
Jamf Software, LLC
02.2023 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies
- Advisement to Legal team on sales and product strategies that impact terms of contract negotiation
- Advise on best practices for business terms negotiated within legal contracts and sales quotes
- Expert knowledge of Jamfs contract terms and positioning
- Offer strategic guidance during sales negotiation on Jamf's compliance standards with customers and partners
- Creative solutions to circumvent contract negotiation
- RFP management
- Negotiate annual billing quote, price lock and price cap terms and non-standard quote language
- Qualify sales submissions
- Train new Jamf Sales team on positioning of contracts
- Guide interactions between Jamf's Sales and Legal teams
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams
Contract Support Specialist
Jamf Software LLC
03.2021 - 02.2023
- Support Jamf Sales teams with submission of tickets for legal review via Jira Helpdesk
- Work with senior Sales leaders to prioritize contracts based on sales goals
- Train new Sales on positioning Jamf contracts in their day to day work
- Developed resources for the continued training of legal concepts for Jamf Sales Teams
- Coordinate RFP response
- Effectively complete customer questionnaires
- Coordinate with Legal regarding contract language
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
Legal Assistant
Jamf Software, LLC
11.2017 - 03.2021
- Manage, maintain and update Intellectual Property docket
- Support internal teams with legal ticket review and responses
- Assist and gather related information for filing trademark applications and amendments
- Ensure proper indexing and filing of original legal documents
- Review, prepare, and update existing legal forms and contracts
- Review and evaluate new contract submissions and requests
- Coordinate cross-functional review of agreements by other internal departments as needed
- Maintain the contracts tracking database
- Review and negotiate MNDA and NDA agreements.
Loan Administration Specialist
Neighborhood National Bank
06.2016 - 09.2017
- Proficient in real estate compliance and knowledge of real estate regulations
- Responsible to spread financial information accurately for financial statements and tax returns
- Build loan files, accurately prepare all loan transactions and properly post to correct general ledger accounts
Legal Assistant
Douglas Scientific
05.2015 - 06.2016
- Docket USPTO and Foreign Patent and Trademark deadlines
- Support the activities of the Business Development and Strategy Department in matters related to the management of Intellectual Property (inventions, patents and patent applications, trademarks, and copyrights)
- Collect and manage invention disclosure forms, non-disclosure agreements, and preparation of information for review committees
- Performed information searches, and communication with legal consultants
- Participate in the IPRC Committee and take actions based on the decisions of the committee
- Meet regularly with internal customers/departments for insight into projects or goals related to IP matters.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations
Credit Analyst
Kensington Bank
06.2014 - 04.2015
- Requested, reviewed, and inputted customer balance sheets and tax return into database for financial tracking
- Prepared accurate and thorough credit presentations, property evaluations, tax evaluation and appraisal reviews
- Attend loan committee meetings and various webinars and loan department trainings
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit
Credit Administrator
Kensington Bank
05.2014 - 06.2014
- Ensured that reports were provided to management and loan officers
- Accurately prepared loan documents for loan officers in a timely fashion
- Provided accurate and timely information to customers regarding loans
- Organized and ensured that loan files were maintained, and documents were properly filed
- Reviewed loans for organization and documentation tickler input
- Assists in providing documentation and files for regulatory agencies when on site
- Assisted in the preparation of reports to management and the Board of Directors
- Prepared accurate and thorough credit write ups and presentations for loan committee and file commentary as requested by loan officers and/or management
- Assisted with reconciliations and customer communications
Executive Assistant
Glenwood State Bank
05.2011 - 05.2014
- Responsible for marketing communications and public relation events, both external and internal
- Work with the President to develop advertising campaigns and themes
- Coordinate all print and electronic materials such as letterhead, use of logo, brochures
- Work with the HR Director to coordinate the 'Day of Caring' employee program
- Coordinate Media interests such as radio, newspaper, press release, and billboards
- Ensure the articulation of the bank's desired position and image
- Oversee charitable contributions and volunteers for community functions
- Assist President and lenders in organizing files; drafting leases; monitoring OREO files
- Perform accounting duties for family entities, drafting leases, collecting and tracking payments, advertising, track income and expenses using QuickBooks
- Committee member for the bank's Adventure Club
- Coordinate and oversee all Notary application and renewals within Glenwood State Bank
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
Paralegal
Thomson Reuters
08.2008 - 09.2009
- Managed client accounts through completion of all trademark maintenance payments prior to their expiration date
- Performed quarterly, monthly and manual payment coordination and management
- Researched and resolved issues that interfered with the completion of trademark renewals, such as obtaining specimens from clients and other documentation needed to complete the renewals
- Prepared and executed legal documents on behalf of clients
- Facilitated and participated in the annual reviews of all client accounts
- Acted as a liaison between Foreign Associates/Agents and clients.
- Edited and proofread legal documents to verify accuracy
Education
Bachelor of Arts - Psychology
Bemidji State University
Bemidji, MN05.2020
Associates in Applied Science - Legal Administrative Assistant
Alexandria Technical and Community College
Alexandria, MN01.2004
Skills
- Contract Review/Negotiations
- RFP Bid Response
- DocuSign/E-Signatures
- Organizational skills
- Cross-functional collaboration
- Resource Allocation
- Attention to detail
- Critical thinking
- Process improvement
- Interpersonal skills
- Conflict resolution
- Adaptability
Coursework
- Human Resource Management
- Business Law
- Marketing
- Introduction to International Relations
Volunteer Experience
- Shades of Jamf
- Make a Wish Foundation - Wish Grantor Minneapolis, Minnesota
- American Cancer Society Volunteer - Event Chair Glenwood, Minnesota
- United Way volunteer, Alexandria, Minnesota and Minneapolis, Minnesota
- Jingle Bells Board of Directors, Alexandria, Minnesota
References
References available upon request.
Timeline
Contract Support Specialist II
Jamf Software, LLC
02.2023 - Current
Contract Support Specialist
Jamf Software LLC
03.2021 - 02.2023
Legal Assistant
Jamf Software, LLC
11.2017 - 03.2021
Loan Administration Specialist
Neighborhood National Bank
06.2016 - 09.2017
Legal Assistant
Douglas Scientific
05.2015 - 06.2016
Credit Analyst
Kensington Bank
06.2014 - 04.2015
Credit Administrator
Kensington Bank
05.2014 - 06.2014
Executive Assistant
Glenwood State Bank
05.2011 - 05.2014
Paralegal
Thomson Reuters
08.2008 - 09.2009
Bachelor of Arts - Psychology
Bemidji State University
Associates in Applied Science - Legal Administrative Assistant
Alexandria Technical and Community College