Jessica Voas
Kenosha,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
CREDIT COLLECTIONS SPECIALIST
DM Services
10.2022 - Current
- Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
- Negotiated settlements with customers who were unable to pay their full balance due.
- Utilized advanced negotiation tactics to secure payment agreements from customers.
- Achieved performance goals on consistent basis.
CREDIT SPECIALIST
DM Services
10.2022 - 02.2023
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Maintained accurate records of customer account activity, including payments and adjustments.
- Provided guidance to customers regarding debt management options available to them.
- Utilized a variety of software programs, such as Microsoft Excel, Word, PowerPoint., to analyze data and create reports
SHIFT SUPERVISOR
Starbucks Coffee Company
03.2021 - 04.2022
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Lakeview Technology Academy
Pleasant Prairie, WI05.2020
Skills
- Citrix
- Refund Processing
- Microsoft Excel
- Call Volume and Quality Metrics
- Prioritization
- Retail Sales Customer Service
- Credit Card Payment Processing
- Staff Training
Timeline
CREDIT COLLECTIONS SPECIALIST
DM Services
10.2022 - Current
CREDIT SPECIALIST
DM Services
10.2022 - 02.2023
SHIFT SUPERVISOR
Starbucks Coffee Company
03.2021 - 04.2022
High School Diploma -
Lakeview Technology Academy