Jessa Cady
Santa Clarita,CA
Summary
Driven and adaptable professional combining strong organizational skills with a creative mindset and a passion for meaningful client expiriences. Recognized for clear communication, reliability, and the ability to bring ideas to life with a personalized touch. Thrives in fastpaced environments and consistently delivers high-quality results.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Assistant Manager
BIG CHICKEN
Santa Clarita, California
02.2022 - 12.2023
- Supervised daily operations and maintained high customer service standards.
- Trained and mentored team members on operational procedures and best practices.
- Assisted in inventory management and ensured accurate stock levels for all products.
- Implemented new procedures to streamline workflow and improve service speed.
- Collaborated with management on promotional strategies to increase sales opportunities.
Server
RED LOBSTER
Santa Clarita, California
11.2021 - 12.2022
- Provided attentive and friendly service to ensure a positive guest experience
- Managed multiple tables efficiently in a fast-paced environment
- Accurately took and delivered food and beverage orders
- Handled cash and processed payments using POS systems
- Resolved customer concerns quickly and professionally
Shiftlead
STARBUCKS
Santa Clarita, California
10.2020 - 09.2021
- Led and supervised team members (8-12) during shifts to ensure smooth operations and excellent customer service
- Assisted with shift scheduling, task delegation, and operational planning
- Monitored Inventory levels, restocked supplies, and coordinated with management to prevent shortages
- Trained and coached baristas on drink preparation, POS operations, and customer interaction standards
- Ensured team compliance with health, safety, and company policies
VICTORIA SECRET AND PINK LLC
01.2018 - 01.2019
Hostess and Server
CHI-CHI'S PIZZA
01.2017 - 01.2019
- Greeted and welcomed guests warmly, ensuring a positive first impression
- Managed reservations and seating arrangements efficiently to optimize flow and minimize wait times
- Handled guest complaints calmly and professionally, ensuring customer satisfaction
Life-guard promoted to Head-guard
MAGIC MOUNTAIN AND HURRICANE HARBOR
01.2016 - 01.2018
- Enforced safety rules, guidelines, and regulations to prevent accidents
- Provided excellent customer service by assisting patrons, answering questions, and promoting a safe & enjoyable environment
- Maintained constant vigilance and awareness, anticipating potential hazards
- Responded quickly and effectively to emergencies, conducted regular safety checks, and trained new life-guards
Education
High School Diploma -
Bowman High School
Santa Clarita, CA06-2017
Skills
- Creating a Welcoming & Inclusive Atmosphere
- Customer Service & Guest Experience
- Friendly Approachable Communication
- Team Collaboration & Efficiency
- Cash Handling & POS System Savvy
Certification
- Food Handlers Permit
- Food Safety Training
- CPR/First Aid
Volunteer Experience
Saint Kateri Tekakwitha Catholic Church, Volunteer Work for High School and family Church.
Timeline
Assistant Manager
BIG CHICKEN
02.2022 - 12.2023
Server
RED LOBSTER
11.2021 - 12.2022
Shiftlead
STARBUCKS
10.2020 - 09.2021
VICTORIA SECRET AND PINK LLC
01.2018 - 01.2019
Hostess and Server
CHI-CHI'S PIZZA
01.2017 - 01.2019
Life-guard promoted to Head-guard
MAGIC MOUNTAIN AND HURRICANE HARBOR
01.2016 - 01.2018
High School Diploma -
Bowman High School