JESSA CRABTREE
Arroyo Grande,CA
Summary
Dynamic professional with a proven track record as Activities Director at Arroyo Grande Care Center, excelling in event planning and facility management. Successfully enhanced resident engagement through innovative programs and community partnerships. Skilled in training teams and resolving issues, fostering a collaborative environment that prioritizes well-being and satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Activities Director/ Administrator In Training
Arroyo Grande Care Center
06.2012 - Current
- Developed and implemented engaging recreational programs to enhance resident well-being.
- Coordinated daily activities, ensuring alignment with individual resident preferences and needs.
- Trained and supervised activity staff, fostering a collaborative team environment.
- Evaluated program effectiveness through resident feedback, making necessary adjustments for improvement.
- Established partnerships with local organizations to enrich community involvement in center activities.
- Scheduled movies, entertainment, and other special events.
Restaurant Supervisor/ Server
Shell Beach Brewhouse
09.2013 - 01.2020
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff to improve service quality and efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training programs focusing on customer service excellence and operational standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and retention.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
Server/Manager
Yanagi Sushi And Grill
05.2010 - 09.2015
- Directed daily operations of service team to ensure excellent guest experiences.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented process improvements that enhanced efficiency and reduced wait times.
- Welcomed and greeted guests before presenting special menu items to clients.
- Trained servers on order management, food service quality and how to build rapport with guests.
Education
Bachelor of Science - Healthcare Administration And Policy
Arizona State University
Tempe, AZ12-2026
Associate of Science - Pre-Nursing
Cuesta College
San Luis Obispo, CA05-2022
Skills
- Event planning
- Event coordination
- Facility management
Certification
- Administrator In Training - May 2025
- Certified Nursing Assistant, Arroyo Grande Care Center - January 2012
Timeline
Restaurant Supervisor/ Server
Shell Beach Brewhouse
09.2013 - 01.2020
Activities Director/ Administrator In Training
Arroyo Grande Care Center
06.2012 - Current
Server/Manager
Yanagi Sushi And Grill
05.2010 - 09.2015
Bachelor of Science - Healthcare Administration And Policy
Arizona State University
Associate of Science - Pre-Nursing
Cuesta College
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