Jessa Ely
Summary
I am a 15 year old girl turning 16 in July who will have her license, but even now has solid transportation. Even though I'm not quite 16 I know that I can still work to the highest level. I work hard and put my all into everything I do. In all my jobs I have given 110% and will continue to do so. I excel in customer service and creating a positive atmosphere for all kinds of customers. I know that in everything I do I will work hard and put in my all.
Overview
2
2
years of professional experience
Work History
Jewelery Salesperson
Sunshine Street Co.
Provo
12.2025 - 02.2026
- Pop - up jewelery business that I worked at 3 times in those months selling at places like dance competitions.
- Assisted customers in selecting jewelry based on personal style and preferences.
- Assisted customers in determining their preferences for color, size, shape, style, metal type or stone type when selecting a piece of jewelry.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed sales transactions efficiently using point-of-sale systems.
- Responded to customer inquiries promptly, providing accurate product information.
- Greeted customers in a friendly and professional manner.
- Organized and wrapped customer purchases to provide a pleasing presentation.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Managed inventory by organizing and replenishing display cases regularly.
- Learned new inventory regularly depending on the event.
- Performed regular inventory checks to ensure adequate stock levels were maintained at all times.
Bike Rental Sales Associate
Voltage E-bike Rentals
Orem
05.2025 - 11.2025
- Worked through the whole season learning how to adapt from Summer to Fall.
- Processed rental agreements and handled payment transactions accurately.
- Assisted customers in selecting and renting e-bikes for their needs.
- Explained e-bike features and safety guidelines to customers clearly.
- Maintained rental fleet by performing regular inspections and basic repairs.
- Managed inventory of e-bikes and accessories, ensuring availability to meet customer demand.
- Provided exceptional customer service to enhance overall rental experience.
- Collaborated with team members to improve workflow and efficiency.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Resolved customer complaints in a timely manner.
- Welcomed customers, offered assistance and answered questions by providing rates, terms, and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Maintained accurate records of sales transactions and inventory levels.
- Explained policies and reviewed documentation to obtain signatures.
- Collected payment by processing credit card transactions.
- Assisted customers in selecting appropriate products for their needs.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Processed exchange requests in computer system.
- Prepared and submitted accurate sales reports to supervisor for performance analysis.
- Employed targeted sales techniques to enhance rental and accessory sales.
- Oversaw maintenance, appearance, and performance of company vehicles.
- Prepared sales contracts, researched customer needs, and promoted various products and services.
- Inspected returned items for damage or missing parts before restocking shelves.
- Adhered to company policies and procedures while providing exceptional service.
- Utilized point-of-sale systems efficiently in order to process rentals quickly.
- Monitored stock levels of rental items to ensure adequate supply was available.
- Generated sales reports for management review and analysis.
- Performed routine maintenance on rental equipment as needed.
- Processed payments, including cash, credit card, and check transactions.
- Responded to customer inquiries regarding product availability and pricing.
- Provided detailed information about product features and benefits to customers.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Resolved customers' complaints regarding products or services.
- Processed rentals and collected associated payments.
- Delivered updated and accurate information in response to guest inquiries.
Teachers Apprentice
Slope School
Provo
11.2023 - 05.2024
- Assisted teachers in preparing learning materials and classroom resources.
- Supported students with daily activities and instructional tasks.
- Maintained a clean and organized classroom environment for effective learning.
- Taught and learned Montessori skills to children.
- Engaged with students to foster a positive classroom atmosphere.
- Observed and documented student progress during activities and lessons.
- Participated in team meetings to discuss student needs and program improvements.
- Learned to know when to help, but also let students learn navigate challenges.
- Helped coordinate school events and activities for students and families.
- Engaged with mentors to gain insights into project objectives and expectations.
- Maintained organization, cleanliness, and safety in work areas.
- Embraced ongoing education and learning opportunities to develop new skills.
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
- Used strong verbal and written communication skills to convey messages to others.
- Assisted in the preparation of project plans and schedules.
- Demonstrated initiative by seeking out additional responsibilities and learning opportunities.
- Supported project planning and execution under supervision.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Followed safety protocols and guidelines to prevent workplace accidents.
- Supported preparation and clean-up of work areas to ensure a safe and organized environment.
Skills
- Point-of-sale systems
- Product knowledge expertise
- Product demonstration
- Sales transaction processing
- Inventory management
- Cash handling proficiency
- Return and Exchange Handling
- Sales records management
- Store organization
- Store maintenance
- Safety and cleanliness standards
- Cleaning and sanitizing
- Customer service
- Exceptional customer service
- Engaging with diverse customers
- Exceeding customer expectations
- Customer assistance
- Positive customer engagement
- Sales target achievement
- Sales training
- Goal orientation
- Goal driven
- Time management
- Multitasking
- Attention to detail
- Problem-solving aptitude
- Conflict resolution
- Decision-making
- Team collaboration
- Teamwork
- Reliability and responsibility
- Honest and dependable
- Adaptability skills
- Initiative development
- Professional appearance
- Professionalism
- Strong communication skills
- Effective communication
- Verbal and written communication
- Clear speech
- Active listening
- Interpersonal skills
- Patience and persistence
- Classroom management
- Teamwork and collaboration
- Organization
- Initiative development
- Active listening
- Teamwork and collaboration
- Cleaning and sanitizing
- Issue refunds
- Sales records management
- Store policies understanding
Timeline
Jewelery Salesperson
Sunshine Street Co.
12.2025 - 02.2026
Bike Rental Sales Associate
Voltage E-bike Rentals
05.2025 - 11.2025
Teachers Apprentice
Slope School
11.2023 - 05.2024