Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessa Jacquet

Virginia Beach,VA

Summary

Detail-oriented and highly organized professional with a strong background in customer service and administrative operations, now leveraging skills in accuracy, confidentiality, and problem resolution toward payroll administration. Skilled in managing sensitive employee data, ensuring compliance with policies and regulations, and delivering clear, empathetic communication to resolve inquiries. Adept at meeting deadlines, maintaining precision under pressure, and fostering positive relationships with employees and stakeholders. Committed to delivering payroll services that are accurate, timely, and customer-focused.

Overview

8
8
years of professional experience

Work History

Service Representative

Navy Exchange
04.2023 - Current
  • Provided feedback to management on recurring customer concerns to support the process improvements.
  • Reconciled daily transactions, resolved discrepancies, and ensured accurate financial records.
  • Managed high call and email volumes during peak periods while maintaining service quality and response time goals.
  • Provided prompt customer service, resolving 100% of client issues in a professional and timely manner.
  • Coordinated with internal departments to resolve complex customer concerns, ensuring effective solutions.

Lead Operations Clerk

Navy Exchange
12.2021 - 03.2023
  • Supervised daily operations for 24 employees, managing schedules, tracking performance metrics, and distributing assignments to optimize team productivity.
  • Assisted management with reporting, audits, and compliance checks to ensure adherence to company and regulatory standards.
  • Confirmed orders are ready for the Recruit Division Commanders and Recruits.
  • Monitored and resolved discrepancies in the department, inventory, or financial records.
  • Coordinated workflow between departments, streamlining document routing and cutting turnaround time.

Lead VPK Teacher

My First Year Preschool
07.2019 - 01.2021
  • Maintained regular communication with parents through newsletters, conferences, and digital platforms to strengthen the partnership between the home and the school.
  • Assisted with the implementation of age-appropriate lessons aligned with early childhood development standards, fostering cognitive, social, and emotional growth.
  • Utilized hands-on activities, songs, and storytelling to engage learning experiences.
  • Created and maintained a daily routine of cleanliness in the classroom to prevent illness/the spread of contagious disease. This includes: frequent hand washing, sanitizing toys, cleaning tables, etc.
  • Partnered with assistant teachers, specialists, and administrators to develop individualized education plans.

Manager-Customer Relations Department

Premier It Networks
02.2018 - 01.2019
  • Supervised day-to-day operations in the customer service department, mainly by managing escalated customer concerns.
  • Improved customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, and monitoring and analyzing results.
  • Implemented production, productivity, quality, and customer-service standards that helped with the training for associates, which led to a significant improvement in customer interaction quality.
  • Collaborated cross-functionally with sales, marketing, and operations to ensure seamless service delivery and customer experience.

Education

Esthetics

Chrysm Institute of Esthetics
05.2024

Associates Degree - Child Care Center Operations

Sheridan Technical College
08.2019

Advanced Diploma - undefined

South Broward High School
05.2016

Skills

    US NAVY - Seaman Recruit

    Military status: Separated

  • Call Handling
  • Employee Relations
  • Conflict resolution
  • Customer Retention
  • Bilingual
  • Adaptable
  • Team Player
  • Problem-Solving
  • Reliable
  • Time Management


Languages

French
Native or Bilingual

Timeline

Service Representative

Navy Exchange
04.2023 - Current

Lead Operations Clerk

Navy Exchange
12.2021 - 03.2023

Lead VPK Teacher

My First Year Preschool
07.2019 - 01.2021

Manager-Customer Relations Department

Premier It Networks
02.2018 - 01.2019

Associates Degree - Child Care Center Operations

Sheridan Technical College

Advanced Diploma - undefined

South Broward High School

Esthetics

Chrysm Institute of Esthetics
Jessa Jacquet