Jessa Karam
Tucson,AZ
Summary
Support Operations Analyst/High Risk Investigator with over 9 years of experience in enhancing customer satisfaction through strategic data analysis and problem-solving. Proficient in utilizing tools such as Lexis Nexis and Salesforce to streamline workflows and improve operational efficiency. Demonstrates expertise in team training and workflow optimization, focusing on secure and compliant operations.
Overview
13
13
years of professional experience
Work History
Support Operations Analyst
Intuit
08.2021 - Current
- Enforcement referrals review and recommendations in partnership with ZeroFox and designated legal partners.
- Validated account access through critical analysis on 200+ accounts per week, ensuring secure operations.
- Trained staff on investigative processes, improving team capability.
- Analyzed support metrics, providing insights for strategic improvements.
Supportability Specialist
Intuit
01.2020 - 06.2021
- Analyzed data to resolve customer issues, enhancing support efficiency and satisfaction.
- Collaborated on troubleshooting complex issues, sharing solutions across multiple channels.
- Provided detailed solutions, improving customer experience and operational effectiveness.
Lead Bartender
The Wooden Nickel
08.2017 - 12.2019
- Fostered team synergy, boosting productivity.
- Partnered with local businesses for unique offerings.
- Mentored 10+ staff members, accelerating their professional growth and efficiency.
Licensed Realtor
Omni Homes International
06.2017 - 07.2019
- Prepared comprehensive resources for homebuyers, simplifying complex procedures and empowering informed decision-making.
- Implemented rigorous compliance checks, ensuring all transactions adhered to evolving real estate regulations and ethical standards.
Southern AZ Brewery Representative
Four Peaks Brewing Company
08.2013 - 11.2017
- Managed product mix growth, enhancing brand presence in Southern AZ market.
- Cultivated strong partnerships with local bars, restaurants, and retailers, ensuring optimal product visibility and driving consistent sales growth in the region.
- Analyzed market trends and consumer preferences to inform product positioning strategies, contributing to brewery's expansion and success in Southern Arizona.
- Led three 'Beer Education' classes at Iron Chef events.
- Presented new brands and strategies to three distribution companies, advancing market reach for On/Off Premise locations.
- Developed/executed marketing strategies/promotional activities, boosting event attendance and fostering community ties.
- Performed several marketing radio appearances, i.e. The World Famous Frank Show, facilitating the Four Peaks/Guns n' Roses Concert Party Bus.
Lead Bartender, Booking Agent
The Bashful Bandit
02.2012 - 08.2013
- Boosted sales by 200% through strategic event planning
- Enhanced digital marketing for increased customer engagement
- Coordinated diverse musical acts to drive significant profit growth and venue popularity
Skills
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
- LexisNexis
- Salesforce
- Databricks
- Dunn & Bradstreet
- QuickBase
- Fraud Prevention/Detection/Investigation
- Iboss
Timeline
Support Operations Analyst
Intuit
08.2021 - Current
Supportability Specialist
Intuit
01.2020 - 06.2021
Lead Bartender
The Wooden Nickel
08.2017 - 12.2019
Licensed Realtor
Omni Homes International
06.2017 - 07.2019
Southern AZ Brewery Representative
Four Peaks Brewing Company
08.2013 - 11.2017
Lead Bartender, Booking Agent
The Bashful Bandit
02.2012 - 08.2013