Summary
Overview
Work History
Education
Skills
Work Preference
Interests
Timeline
BusinessAnalyst
Tanya Miller

Tanya Miller

Warner Robins,GA

Summary

Skillful Operations Analyst adeptly supporting system management and problem resolution to improve records management. Over 15 years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Operations Analyst, Support Services Operations

Ricoh, USA
02.2021 - 11.2023
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Created custom reports and visualizations to support decision-making processes.
  • Enhanced data accuracy through meticulous attention to detail in data management tasks.
  • Assessed operational performance to identify areas for improvement.
  • Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
  • Supported supervisor and associated team members to maintain system functionality.
  • Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
  • Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
  • Reduced risk exposure by conducting thorough risk assessments and developing mitigation strategies.
  • Developed and updated tracking spreadsheets using Oracle.
  • Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions.
  • Maintained a keen awareness of industry trends and developments, allowing for proactive adaptation of operational strategies accordingly.
  • Analyzed trend data to forecast operational needs and plan next course of action.
  • Developed performance metrics to evaluate operations effectiveness, enabling continuous improvement initiatives.
  • Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
  • Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals.
  • Implemented best practice methodologies for inventory management, resulting in reduced stock discrepancies.
  • Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
  • Actively participated in strategic planning meetings, contributing valuable input towards setting departmental objectives.
  • Designed plans to improve operations and suggested changes to systems for overall organization.
  • Created and managed operational databases to store and track data and maintain accurate information.
  • Increased cost savings by identifying areas for process improvement and implementing cost-effective solutions.
  • Presented results of mathematical modeling and data analysis to management or other end users.
  • Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
  • Designed data optimization and interfaces for user interaction.

Strategic Portfolio Specialist

Ricoh, USA
10.2012 - 02.2021
  • Provided training and mentorship to junior team members, fostering a culture of continuous learning and development within the department.
  • Evaluated the effectiveness of existing investment strategies by conducting regular reviews of performance data against established benchmarks.
  • Led the implementation of new investment tools and software solutions designed to optimize research capabilities and enhance decision-making processes within the team.
  • Reduced risk exposure by conducting thorough due diligence on potential investments and recommending appropriate actions.
  • Prepared comprehensive reports for senior management detailing portfolio performance, risk assessments, and recommended adjustments based on market conditions.
  • Collaborated with cross-functional teams to identify new investment opportunities and assess potential risks.
  • Conducted regular client meetings to discuss portfolio performance, address concerns, and provide recommendations for future actions.
  • Contributed to firm-wide initiatives aimed at improving overall operational efficiency across all functional areas involved in managing client portfolios.
  • Increased client satisfaction by consistently delivering on-target results through diligent portfolio management practices.
  • Created and maintained precise and accurate models, charts and reports.
  • Upheld high standards of professionalism by adhering to established accounting policies, procedures, and ethical guidelines throughout daily tasks.
  • Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
  • Improved financial accuracy by thoroughly reconciling accounts and identifying discrepancies on a monthly basis.
  • Expedited financial close process with diligent preparation of supporting documentation for month-end reconciliations.
  • Served as a reliable point of contact for external auditors, providing necessary documentation and answering inquiries related to accounts receivable/payable activities.
  • Enhanced cash flow by efficiently managing accounts receivable and ensuring prompt payment from customers.
  • Streamlined invoice processing for timely payments, reducing the overall outstanding balance of accounts payable.
  • Maintained accuracy of financial data by promptly addressing any discrepancies detected during routine audits or system reviews.
  • Collaborated closely with sales teams to ensure accurate invoicing, enabling improved forecasting capabilities for future revenue streams.
  • Boosted productivity by automating data entry processes and implementing efficient record-keeping systems.
  • Facilitated internal audits by maintaining organized records and providing timely access to necessary documents, ensuring compliance with accounting standards.
  • Optimized vendor relations through consistent communication, negotiating favorable payment terms, and resolving disputes amicably.
  • Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Matched purchase orders with invoices and recorded necessary information.

Education

Master of Science - Business Management

Capella University
11.2017

Bachelor of Science - Business Management

Macon State College
Macon, GA
05.2007

Skills

  • Reporting skills
  • Operational Efficiency
  • Reporting abilities
  • Workflow Optimization
  • Data Analysis
  • Process updates
  • Business Intelligence
  • Operations research
  • Forecasting skills
  • Trend modeling
  • Data Modeling
  • Microsoft Excel
  • Microsoft PowerPoint
  • Cross-Functional Teamwork
  • Statistical Analysis
  • Oracle database

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancement401k matchPaid time offWork from home optionStock Options / Equity / Profit SharingPersonal development programsPaid sick leaveHealthcare benefits

Interests

Reading

Timeline

Operations Analyst, Support Services Operations

Ricoh, USA
02.2021 - 11.2023

Strategic Portfolio Specialist

Ricoh, USA
10.2012 - 02.2021

Master of Science - Business Management

Capella University

Bachelor of Science - Business Management

Macon State College

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Tanya Miller