John Komber
Baltimore,MD
Summary
Driven Customer Support Representative with over 20 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
20
20
years of professional experience
Work History
Senior On-Site Service Specialist
RICOH-USA, Ricoh Legal
11.2005 - 11.2025
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Reduced response times by optimizing scheduling procedures based on urgency levels and geographic locations of clients'' sites.
- Maintained up-to-date knowledge of industry trends and advancements, enabling informed recommendations to clients on potential equipment upgrades.
- Reported issues to property manager so effective resolutions could be put into place.
Education
High School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MD06.1979
Skills
- Task Concentration
- Root Cause Analysis
- Cost Documentation
- Professional Demeanor
- Visual Inspection
- Attention to Detail
- Interpersonal Skills
- Adaptability
- Team Collaboration
Timeline
Senior On-Site Service Specialist
RICOH-USA, Ricoh Legal
11.2005 - 11.2025
High School Diploma -
Parkville High School & Center For Math/Science
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