Jessa Malagayo
RICHMOND,VA
Summary
Knowledgeable and dedicated Diet Clerk. Demonstrated experience in managing dietary records and supporting nutritional planning. Proven ability to communicate effectively with patients and healthcare teams, ensuring dietary needs are met. Ensuring compliance with safety standards. Skilled in using dietary software and maintaining accurate documentation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Diet Clerk
Global Food Services Group
Tamuning, Guam
04.2018 - 05.2026
- Coordinated meal planning and dietary menus to meet patients nutritional needs.
- Streamlined communication between kitchen staff and medical personnel for dietary orders.
- Monitored patient dietary preferences, adapting menus to enhance satisfaction and compliance.
- Led initiatives to ensure accurate documentation of patient dietary restrictions and allergies.
- Assisted in training new Diet Clerks, sharing best practices and mentoring them towards success in their roles effectively.
- Maintained accurate and up-to-date patient records, ensuring seamless communication between all members of the healthcare team.
- Conducted regular inventory management tasks, ensuring adequate supplies of food and dietary resources were available for patient needs.
- Coordinated patient meal delivery schedules to ensure timely provision while minimizing interruptions to ongoing treatments or therapies.
- Resolved patient concerns or complaints regarding meal quality or service efficiently, providing equitable solutions that prioritize patient satisfaction.
- Increased availability of special diet options by working closely with food service providers to expand menu offerings.
- Enhanced patient satisfaction with their meals by collaborating with kitchen staff to ensure quality food preparation and presentation.
- Developed strong relationships with patients through regular communication and empathetic listening skills, facilitating trust within the healthcare setting.
- Followed all food safety regulations while preparing meals for patients.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Discarded outdated food products and maintained waste disposal procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Ensured compliance with federal and state regulations regarding patient nutrition, maintaining a safe and effective environment for care delivery.
Service Crew
Guam Food Services
Tamuning, Guam
03.2017 - 06.2018
- Operated kitchen equipment to prepare and serve meals efficiently.
- Implemented process improvements to reduce food waste and increase efficiency.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Improved dining experience by maintaining clean and organized eating area.
Tutor
D. Soriano Tutorial Center
Philippines
06.2011 - 12.2013
- Developed individualized lesson plans to address diverse learning needs and improve student comprehension.
- Facilitated engaging tutoring sessions that promoted active participation and critical thinking skills.
- Assessed student progress through regular evaluations, providing constructive feedback for continuous improvement.
- Collaborated with parents to communicate student progress and recommend strategies for at-home support.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Education
Bachelor of Science - Education
University of Luzon
Dagupan City, Pangasinan, Philippines04-2011
Skills
- Motivational skills
- Allergen awareness
- Dietary assessment
- Food safety protocols
- Time management
- Cleaning and sanitizing
- Team collaboration
- Patient communication
- Scheduling and planning
- Meal preparation
- Workload management
- Food delivery
- Dietary guidelines
Accomplishments
- Employee of the Year 2024 - U.S Naval Hospital Patient Meals and Galley services
Recognized for exceptional performance, dedication, and commitment to providing high-quality patient meal services while maintaining food safety, sanitation standards, teamwork, and excellent customer service n a healthcare environment.
Certification
HIPAA and Privacy Act Training (2022-2026)
Department of Defense DoD Cyber Awareness Challenge (2022)
Timeline
Diet Clerk
Global Food Services Group
04.2018 - 05.2026
Service Crew
Guam Food Services
03.2017 - 06.2018
Tutor
D. Soriano Tutorial Center
06.2011 - 12.2013
Bachelor of Science - Education
University of Luzon