Jessa Rea Rasgo
PRESIDENT ROXAS,COTABATO (NORTH COTABATO)
Summary
Seeking to leverage my full potential within a dynamic organization that thrives on new challenges, fostering growth for both the organization and its individuals. Eager to embark on a challenging career path where I can contribute my skills, strengths, and experiences towards achieving targeted outcomes while continuously enhancing my professional capabilities.
Offering organizational and communication skills, prepared to thrive in virtual support environment. Contributes willingness to learn and adapt to new tools and techniques quickly, with focus on administrative support and task management. Ready to use and develop digital skills and efficient work habits in the desired role.
Overview
10
10
years of professional experience
Work History
OPS Creator Support
1stCollab
06.2024 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Facilitated clear communication between creators/influencers and brands, ensuring project goals were met on time and within budget constraints.
- Identified the creator's niche and target audiences to ensure that it fits the brands requirements.
- Mentored new hires, fostering an environment of continuous learning and professional growth within the team.
- Adapted quickly to emerging technologies and software, staying ahead in providing versatile virtual assistance.
Customer Service Representative
OfficePartners360
08.2023 - 06.2024
- Tasked to answer calls and assist customers concern with great satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Six Eleven Global Solutions
01.2022 - 07.2023
- Assisting clients via email, chat and call regarding their subscription, billing, shipping and admin task
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Monitored supplies inventory, ensuring availability of items and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Property Appraiser
LGU Pres. Roxas NC
01.2018 - 12.2018
- Tasked to identify and calculate the net value of agricultural and commercial property, along with industrial machineries for local gov't tax purposes
Customer Service Representative
Convergys Davao
01.2017 - 12.2017
- Tasked to answer calls and assist customers concern in regards to their TeleCommunication Provider
Billing and Sales Representative
Sutherland Global Services
01.2015 - 12.2017
- Assists customer with Billing concern and tasked to make sales in contact
Education
Bachelor of Science - Business Administration Major in Human Resource
Notre Dame of Kidapawan College
Kidapawan City, Philippines04-2012
Associate of Science - Hospitality And Restaurant Services
System Technology Institute (STI)
Kidapawan City, Philippines04-2010
Skills
- MS Office Proficient
- CRM Tools Proficient
- Cross trained from CS, TS and Sales
- Proficient in taking calls, chats and email
- Billing and Accounting
- Team player
- Can work with less supervision
- Customer relationship building
- Customer relationship management (CRM)
- Staff training
- Data entry
- Administrative support
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
OPS Creator Support
1stCollab
06.2024 - Current
Customer Service Representative
OfficePartners360
08.2023 - 06.2024
Customer Service Representative
Six Eleven Global Solutions
01.2022 - 07.2023
Property Appraiser
LGU Pres. Roxas NC
01.2018 - 12.2018
Customer Service Representative
Convergys Davao
01.2017 - 12.2017
Billing and Sales Representative
Sutherland Global Services
01.2015 - 12.2017
Bachelor of Science - Business Administration Major in Human Resource
Notre Dame of Kidapawan College
Associate of Science - Hospitality And Restaurant Services
System Technology Institute (STI)
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