Jessalene Torres-Richey
Muskogee,OK
Overview
6
6
years of professional experience
Work History
911 Emergency Dispatcher
Muskogee County
Muskogee, OK
11.2023 - Current
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
Administrative Assistant
The Caring Connection
Muskogee, OK
09.2023 - 11.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and maintained filing systems for confidential documents and records.
- Managed database systems containing customer contact information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed office supplies inventory and placed orders when necessary.
Customer Service Representative
Check N Go
Tahlequah, OK
01.2023 - 08.2023
- Resolved customer complaints promptly and efficiently.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries via phone, email, and chat.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Operations Manager/Pharmacy Technician
CVS Pharmacy
Muskogee, OK
12.2021 - 01.2023
- Tracked and replenished inventory to maintain par levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
Certified Nursing Assistant
Broadway Manor Health Care Center
Muskogee, OK
03.2019 - 12.2021
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
Education
High School Diploma -
MUSKOGEE HIGH SCHOOL
MUSKOGEE05-2019
Some College (No Degree) -
CONNORS STATE COLLEGE
MUSKOGEELTC/HHA -
INDIAN CAPITAL TECHNOLOGY CENTER
MUSKOGEESkills
- Situational awareness
- Patience and tolerance
- Typing speed
- Information intake
- Computer-aided dispatching
- Data entry proficiency
- Data management
- Customer relations
- Appointment scheduling
- Schedule oversight
- Operations management
- Patient-focused care
- Recording vital signs
- Condition monitoring
- Helping with medication
Timeline
911 Emergency Dispatcher
Muskogee County
11.2023 - Current
Administrative Assistant
The Caring Connection
09.2023 - 11.2023
Customer Service Representative
Check N Go
01.2023 - 08.2023
Operations Manager/Pharmacy Technician
CVS Pharmacy
12.2021 - 01.2023
Certified Nursing Assistant
Broadway Manor Health Care Center
03.2019 - 12.2021
High School Diploma -
MUSKOGEE HIGH SCHOOL
Some College (No Degree) -
CONNORS STATE COLLEGE
LTC/HHA -
INDIAN CAPITAL TECHNOLOGY CENTER