Jessalyn Akkerman
Conroe,TX
Summary
Experienced patient care and clinical support professional with a background in ophthalmic testing, front desk operations, and patient preparation. Skilled in clear communication, multitasking, and staying calm under pressure to support efficient, accurate, and welcoming care.
Overview
9
9
years of professional experience
Work History
Bartender
Kirby Ice House
The Woodlands, Texas
06.2024 - Current
- Provide exceptional customer support in fast-paced, high-volume settings while keeping work accurate, efficient, and professional.
- Manage time and tasks effectively while handling multiple duties and customer requests at once.
- Maintained composure during busy hours, focused, and productive during pressure-filled periods, including busy business hours and demanding shifts.
- Cultivated customer connections through effective communication, active listening, and friendly service, enhancing overall experience.
- Present polished, professional appearance and welcoming attitude throughout each shift.
- Demonstrated stamina during long shifts, dependability, and work ethic during extended shifts with long periods of standing and constant activity.
- Collaborated closely with team members to enhance operations with team members to keep operations running smoothly and deliver consistent service.
- Handle customer concerns quickly and professionally while supporting positive customer experiences.
- Deliver high-level customer support in fast-paced, high-volume environments while preserving accuracy, efficiency, and professionalism.
- Prioritize and coordinate multiple responsibilities and customer needs to maintain smooth daily workflow.
- Remain composed, focused, and productive under pressure, especially during peak periods and demanding shifts.
- Strengthen customer relationships through clear communication, active listening, and approachable service.
- Partner with team members to support seamless operations and consistent service delivery.
- Address customer concerns promptly and professionally while maintaining satisfaction and positive interactions.
- Achieved consistent customer satisfaction by providing accurate and efficient service in fast-paced, high-volume environments.
- Support smooth workflow by balancing multiple responsibilities and customer needs with strong time management and organization.
- Build positive customer relationships through clear communication, active listening, and friendly interaction.
- Maintain polished, professional presentation and welcoming demeanor throughout every shift.
- Sustain dependable performance and strong physical endurance during extended shifts with continuous activity and prolonged standing.
- Support team success through effective collaboration that keeps operations organized and service quality consistent.
- Resolved customer concerns promptly and professionally, ensuring satisfaction and fostering positive service interactions.
Optician/ Optometrists assistant
Crystal Vison Center / Texas Regional Eye Center
Bryan, TX
06.2023 - 06.2024
- Prepared patients for examinations by conducting preliminary diagnostic testing and completing required documentation and charting for doctor evaluation.
- Managed patient workup process with accuracy, attention to detail, and patient-centered care.
- Communicated clearly with patients during testing, explained procedures, answered questions, and supported comfort throughout examinations.
- Assisted patients with prescription eyewear selection, frame adjustments, and lens option review based on prescription needs.
- Reviewed insurance benefits and provided accurate pricing estimates for prescription lenses and frames.
- Gained skill with ophthalmic equipment, including autorefractor, phoropter, slit lamp, optical coherence tomography (OCT), Optos retinal imaging system, and visual field analyzer.
- Adapted quickly, moving from supervised training to independent patient pretesting and clinical workups after approximately two weeks of shadowing.
- Completed clinical training under supervision of ophthalmic technician, developing practical skills in patient preparation, diagnostic testing, and clinical procedures.
- Collaborated with clinical staff to ensure efficient patient flow and support smooth daily office operations.
Bartender/Assistant Manager
The Spot on Northgate
Bryan, TX
09.2020 - 05.2024
- Promoted to assistant manager for strong leadership, reliability, work ethic, and performance in high-volume setting.
- Organized daily operations of busy college bar, ensuring efficient service and enhancing customer experience.
- Directed team members during demanding shifts, assigning duties and facilitating workflow under pressure.
- Built and maintained employee schedules to keep staffing levels ready for regular shifts and high-volume events.
- Tracked liquor inventory and placed product orders to keep stock levels adequate and business needs covered.
- Processed cash transactions and handled financial duties with accuracy, accountability, and attention to detail.
- Resolved employee and customer issues through strong problem-solving, communication, and conflict-resolution skills.
- Managed daily operational and administrative tasks to ensure smooth business functioning. while maintaining professional, organized, and productive work environment.
- Developed leadership, time management, and decision-making skills transferable to medical office administration and patient service coordination.
Front Desk Receptionist
The Skin Retreat
The Woodlands, Texas
08.2019 - 08.2020
- - Answered phone calls, replied to emails, scheduled appointments, and efficiently resolved client questions, ensuring a professional experience.
- - Managed daily front desk tasks and provided courteous customer service while keeping workspace welcoming, organized, and professional.
- - Organized client charts, records, and appointment details to support accurate access for daily office work.
- - Balanced administrative duties, inventory control, and customer service in fast-paced setting with strong organization.
- - Addressed customer concerns and difficult situations with patience and problem-solving skills, maintaining professionalism and client satisfaction.
- - Strengthened communication, multitasking, and time management skills while supporting smooth daily business operations.
- - Cultivated positive client relationships through attentive service and clear communication, fostering a welcoming environment.
Lifeguard Supervisor
The Woodlands Township
The Woodlands, Texas
03.2018 - 09.2019
- Contributed to lifeguard team efforts that led facility to earn Pool of Year recognition for two consecutive years, highlighting commitment to safety standards, teamwork, and operational excellence.
- Monitored pool activity and enforced safety rules to proactively identify and mitigate hazards, ensuring guest health and safety.
- Participated in mandatory weekly in-service training sessions to enhance skills in emergency procedures, rescue techniques, and updated safety protocols.
- Completed two rounds of comprehensive lifeguard training, including CPR and Basic Life Support (BLS) certification, with focus on emergency response, lifesaving techniques, and injury prevention.
- Went through unannounced safety audits and emergency readiness evaluations to show ability to respond quickly, accurately, and effectively in unexpected situations.
- Stayed in strong physical condition through weekly conditioning exercises to support readiness for physically demanding emergency situations.
- Communicated effectively with team members to ensure understanding of safety protocols.
- Supported daily cleaning, sanitation, and facility maintenance to maintain safe, organized, and welcoming environment.
Education
Certificate - Phlebotomy/Health Care
Phlebotomy Training Specialist
Houston, TX03-2023
Associate of Science - Intent of Nursing
Lone Star College
Houston, TX11-2026
Associate of Science - Medical Field/Health Care
Blinn College
Bryan, TXSkills
PROFESSIONAL SKILLS & QUALIFICATIONS
Clinical & Patient Care Skills
- Patient Preparation & Clinical Workups
- Ophthalmic Diagnostic Testing
- Autorefractor, Phoropter & Slit Lamp Experience
- OCT & Optos Retinal Imaging
- Visual Field Testing
- Venipuncture & Phlebotomy Training
- Patient Charting & Documentation
- CPR & Basic Life Support (BLS) Training
- Emergency Preparedness & Safety Awareness
- Infection Control & Sanitation Procedures
Medical Office and Administrative Skills
- Front Desk Operations & Patient Reception
- Appointment Scheduling & Coordination
- Professional Telephone & Email Communication
- Patient and Client Record Organization
- Computer Proficiency & Data Entry
- Insurance Benefits & Pricing Estimates
- Inventory Management & Supply Ordering
- Cash Handling & Financial Accountability
- Staff Scheduling & Administrative Support
- Multitasking & Organizational Skills
Leadership & Communication
- Team Leadership & Staff Supervision
- Excellent Interpersonal & Customer Service Skills
- Professional Conflict Resolution
- Clear and Effective Communication
- Strong Problem-Solving Abilities
- Ability to Remain Calm Under Pressure
- Positive and Professional Attitude
- Collaborative and Team-Oriented Mindset
Professional Strengths & Work Ethic
- Highly Coachable & Receptive to Feedback
- Quick Learner With Strong Adaptability
- Dependable, Punctual & Reliable
- Reliable Personal Transportation
- Strong Initiative and Willingness to Learn
- Prepared, Motivated & Ready to Work
- Excellent Time Management
- Detail-Oriented & Organized
- Professional Appearance & Demeanor
- Strong Work Ethic & Accountability
- Comfortable Working in High-Volume Environments
- Able to Work Extended Shifts & Remain on Feet for Long Periods
- Dedicated to Continuous Learning & Professional Growth
Timeline
Bartender
Kirby Ice House
06.2024 - Current
Optician/ Optometrists assistant
Crystal Vison Center / Texas Regional Eye Center
06.2023 - 06.2024
Bartender/Assistant Manager
The Spot on Northgate
09.2020 - 05.2024
Front Desk Receptionist
The Skin Retreat
08.2019 - 08.2020
Lifeguard Supervisor
The Woodlands Township
03.2018 - 09.2019
Certificate - Phlebotomy/Health Care
Phlebotomy Training Specialist
Associate of Science - Intent of Nursing
Lone Star College
Associate of Science - Medical Field/Health Care
Blinn College