Jessalyn Cornejo
Upland,CA
Summary
Compassionate and service-driven professional transitioning into healthcare, bringing over five years of experience in customer-facing and fast-paced environments. I have completed the Certified Phlebotomy Technician I (CPT-1) certification and earned Basic Life Support (BLS) certification. Proven ability to solve problems quickly and effectively, and to remain calm under pressure. Skilled in multitasking, administrative support, confidentiality, and delivering a positive experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowes Home Improvement
Upland, CA
11.2023 - Current
- Greet and assist customers with inquiries.
- Operate cash registers, process customer transactions, and handle returns and exchanges.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintain a clean and orderly sales floor by straightening aisles, removing damaged, or expired products.
- Follow store safety policies and procedures, ensuring a safe environment for both customers and staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Receptionist
European Wax Center
Upland, CA
06.2022 - 08.2023
- Delivered excellent customer service in a fast-paced, client-centered environment, ensuring comfort, privacy, and professionalism at all times.
- Scheduled and confirmed appointments, maintained accurate client records, and managed multiple bookings using a digital system.
- Maintained a clean, sanitized front desk and lobby area in compliance with hygiene standards.
- Communicated effectively with clients regarding procedures, aftercare, and policies, demonstrating strong interpersonal and patient education skills.
- Handled confidential client information with discretion.
Receptionist
Frito-Lay - Rancho Cucamonga
, CA
01.2021 - 03.2022
- Provided front desk support, including greeting visitors, managing check-ins, and answering multi-line phones.
- Assisted with new hire onboarding by preparing documentation and ensuring all paperwork was properly completed and filed.
- Maintained confidentiality of employee records and visitor information.
- Supported administrative operations by organizing files, handling deliveries, and communicating with various departments.
- Ensured the cleanliness and presentation of the front lobby and meeting areas.
Target Security Specialist
Target
Upland, CA
12.2019 - 12.2020
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Supervised network activity and security camera footage to locate potential threats.
- Identified suspicious activity to determine appropriate response.
- Reviewed system logs on a regular basis to ensure compliance with established policies and procedures.
- Communicated security policies to staff members and performed security training.
Education
Associate of Arts - Kinesiology Health & Wellness
Mt. San Antonio College
Walnut, CA06-2024
Bachelor of Science - Health Care Administration- Risk Safety Management
California State University, Long Beach
Long Beach, CASkills
- Basic Life Support (BLS) Certified
- Problem solving
- Safety compliance
- Adaptive team player
- High-energy attitude
- Medical terminology
- Multitasking in fast-paced environments
- Attention to Detail and Accuracy
- Time Management and Task Prioritization
Affiliations
- Maintain an active lifestyle through weightlifting and long-distance running, demonstrating discipline, endurance, and a strong focus on physical and mental well-being.
Certification
- Certified Phlebotomy Technician I (CPT-1)
State of California | Issued: 2025 - Basic Life Support (BLS) Certification
American Heart Association | Issued: 2025
Volunteer Experience
Radiology Department Volunteer & Shadowing
Loma Linda University Medical Center – Level 1 Trauma Center
- Gained firsthand exposure to a hospital environment by volunteering in the Radiology Department at a Level 1 Trauma Center.
- Shadowed medical radiologic technologists, observing procedures such as X-rays, CT scans, and MRIs, and learned about patient positioning, imaging protocols, and safety practices.
- Developed a deeper understanding of patient care, communication, and workflow in a fast-paced healthcare environment.
References
References available upon request.
Timeline
Customer Service Representative
Lowes Home Improvement
11.2023 - Current
Receptionist
European Wax Center
06.2022 - 08.2023
Receptionist
Frito-Lay - Rancho Cucamonga
01.2021 - 03.2022
Target Security Specialist
Target
12.2019 - 12.2020
Associate of Arts - Kinesiology Health & Wellness
Mt. San Antonio College
Bachelor of Science - Health Care Administration- Risk Safety Management
California State University, Long Beach
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