Jessalyn Magnolia-Sullivan
Portland
Summary
(Formerly: Joshua Melton)
Overview
10
10
years of professional experience
Work History
Parts Team Bench Technician
The Reynolds and Reynolds Company
08.2014 - 12.2019
- Performed troubleshooting and repair of electronic devices, including computers, laptops, printers, and mobile devices
- Replaced faulty components such as motherboards, hard drives, RAM modules, and power supplies
- Conducted thorough testing to ensure proper functionality after repairs or upgrades
- Maintained accurate records of all repairs performed and parts used in the repair process
- Collaborated with team members to share knowledge and best practices for efficient troubleshooting techniques
PC Team QA
The Reynolds and Reynolds Company
12.2019 - 12.2020
- Mentored junior technicians providing guidance on complex repairs leading to increased skill development within the team
- Adhered to strict deadlines for repair completion, meeting or exceeding turnaround time expectations
- Participated in regular meetings with management discussing ways to improve overall department performance
- Developed standardized processes for diagnosing common hardware failures resulting in a reduction in average repair time
- Installed operating systems and software applications on repaired devices
Software Developer
ARS Analytics
06.2020 - 01.2021
- Collaborated with cross-functional teams to gather requirements, design solutions, and implement software features
- Participated in code reviews to ensure adherence to coding standards and best practices
- Debugged and resolved software defects, improving overall application performance
- Designed user-friendly interfaces for web-based applications using HTML, CSS, and JavaScript
- Collaborated with product owners to define project scope, prioritize tasks, and meet project deadlines
- Served as a subject matter expert in specific areas of technology stack or domain knowledge within the organization
Server Technician Specialist
The Reynolds and Reynolds Company
04.2021 - 08.2024
- Led a team of 5 employees, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Maintained high standards of quality control to ensure customer satisfaction
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Managed multiple projects simultaneously within established timelines
Education
Bootcamp - Computer Programming
University of Texas
07.2020
Bachelor's degree - Computer Science
Blinn College
Bryan, TX12.2023
Skills
- Project management
- Attention to detail
- Communication skills
- Leadership
- IT
- Problem-solving
Timeline
Server Technician Specialist
The Reynolds and Reynolds Company
04.2021 - 08.2024
Software Developer
ARS Analytics
06.2020 - 01.2021
PC Team QA
The Reynolds and Reynolds Company
12.2019 - 12.2020
Parts Team Bench Technician
The Reynolds and Reynolds Company
08.2014 - 12.2019
Bootcamp - Computer Programming
University of Texas
Bachelor's degree - Computer Science
Blinn College
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