Jesse Amezcua
Los Angeles
Summary
Defensive Security Officer with in-depth knowledge of California law and order. Capable of working flexible hours and in extreme weather conditions. Talented at keeping personnel, building and equipment secure. Focused on improving facility security through diligent approach and sense of personal responsibility. Diffused situations in a calm and professional manner.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Metcalfe Security
Los Alamitos
06.2021 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Controlled entry of vehicles and pedestrians at electronic gates to ensure security.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Reviewed camera and system feeds, alerting appropriate responders to ensure prompt action on discrepancies.
- Gathered information, identified resolutions, planned follow-ups, and logged incident reports to effectively manage and resolve complaints.
- Reported fire and safety hazards to maintenance, contributing to a safer environment.
- Welcomed guests professionally and courteously, creating a positive environment.
Gatekeeper
First Service Residential
Irvine
10.2018 - 05.2021
- Secured entrances and exits via physical presence and careful monitoring of Closed-Circuit Television
- Informed violators of applicable rules and removed unauthorized individuals from premises
- Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises
- Activated alarms and alerted fire, medical or law enforcement personnel for different types of incidents
- Documented daily activities and irregularities, including property damage, theft, accidents, and unusual occurrences, enhancing situational awareness for management.
- Analyzed incidents and developed actionable reports, effectively communicating critical issues to management for timely resolution.
- Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public
- Addressed and resolved complaints from guests and employees, improving satisfaction and fostering a positive environment.
- Provided excellent service to guests and employees
- Remained flexible in rapidly changing environments and adapted to developing situations
Security Officer
Citiguard Inc.
Northridge
03.2018 - 10.2018
- Monitored security camera footage and live feeds to identify trespassers and prevent criminal activity
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Conducted daily patrols and monitoring of buildings, grounds, and work sites to ensure safety and security
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Documented incidents of property damage, theft, unauthorized persons, and unusual occurrences to inform security strategies
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
- Authorized entrance papers and granted or denied entrance to building
Dish Machine Operator
Olive Garden
Downey
02.2018 - 03.2018
- Operated dishwashing machines to ensure cleanliness and sanitation.
- Enhanced machine efficiency through effective scraping and pre-washing of dishes
- Scraped, washed, and restocked dishware, utensils, and glassware to ensure kitchen readiness for peak customer demand
- Sorted and organized dishes and utensils for efficient workflow.
- Maintained kitchen equipment and utensils for smooth operations.
Cart Associate
Walmart
South Gate
07.2015 - 01.2018
- Assisted customers in loading groceries into cars
- Collected and returned hand baskets and shopping carts to designated areas throughout the store
- Gathered stray carts throughout store and contributed to maintaining store tidiness
- Immediately cleaned all spills on sidewalks and floors to prevent customer and employee injury
- Picked up litter from parking lot, planters, and cart storage areas to maintain cleanliness
- Aided customers in locating items and provided product information to assist purchase decisions
- Maintained friendly and enthusiastic attitude with focus on delivering quality customer service
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2021
Skills
- Security guard certificate
- Security experience
- CCTV surveillance
- Security camera monitoring
- Patrolling
- Safety and security
- Legible report writing
- Documentation skills
- Microsoft excel
- Microsoft word
- Customer service
- Customer relations
- Decision Making
- Communication Skills
- Relationship building
- Reliability
Certification
• Licensed Security Officer - Expires 03/31/2028
Timeline
Security Officer
Metcalfe Security
06.2021 - Current
Gatekeeper
First Service Residential
10.2018 - 05.2021
Security Officer
Citiguard Inc.
03.2018 - 10.2018
Dish Machine Operator
Olive Garden
02.2018 - 03.2018
Cart Associate
Walmart
07.2015 - 01.2018
High School Diploma -
Penn Foster Career School