JESSE ARREDONDO
Houston,TX
Summary
Dynamic and personable sales and customer service professional with over 10 years of experience in client-facing roles. Expertise in serving as the first point of contact, consistently creating positive and lasting impressions through exceptional communication, active listening, and solution-oriented service. Proven ability to build and maintain strong business relationships, effectively upsell products tailored to customer needs, and manage accounts with integrity and care. Committed to fostering customer satisfaction while driving company growth and long-term loyalty.
Overview
9
9
years of professional experience
Work History
Service Associate
EōS Fitness
Houston, TX
01.2026 - Current
- Created a welcoming, high-energy environment by greeting every member and guest with professionalism and enthusiasm.
- Contributed to making the Texas location ranked #1 in front desk friendliness through positive member interactions and consistent service standards.
- Handled high-volume traffic efficiently while maintaining a friendly and upbeat demeanor.
- Collaborated with team members to support a clean, organized, and motivating gym atmosphere.
Image Coordinator
The Black Tux
Houston, TX
12.2025 - Current
- Executed luxury, high-touch client experiences for weddings and milestone events.
- Collaborated with clients to curate personalized style options, emphasizing expert insights and detail-oriented service.
- Maintained a polished, clean, and welcoming showroom
- Drove customer engagement initiatives that resulted in increased Google reviews, reinforcing brand reputation and enhancing online presence.
- Developed and implemented training programs for new employees, focusing on operational procedures and adherence to company policies.
Account Manager
Tile Center
Houston, TX
02.2024 - 11.2025
- Supervised client account activities, focusing on long-term relationship maintenance.
- Conducted market analysis to uncover new opportunities and support sales team in achieving strategic goals.
- Presented detailed insights on product features and applications to empower clients with knowledge of material advantages.
- Engaged with multiple departments to refine service processes and boost overall customer satisfaction levels.
Assistant Manager
Electric Boat Rental
Newport Beach, CA
07.2019 - 10.2022
- Executed attentive service strategies while providing customized recommendations to create lasting customer impressions.
- Implemented streamlined procedures to boost customer service quality and increase rental efficiency by 66%.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated a supportive workplace culture through the development of strong relationships with staff.
Sales & Customer Service Representative
Top Notch Athletics
Lake Forest, CA
04.2017 - 07.2019
- Executed first point of contact responsibilities by handling incoming calls and providing a warm welcome to potential members.
- Engaged potential clients through facility tours, effectively upselling fitness classes and memberships aligned with their personal fitness goals.
- Engaged with members to build trust and ensure high levels of satisfaction and retention.
- Created a professional and inviting environment, consistently reflecting the brand's esteemed standards.
Education
High School Diploma -
Segerstrom High School
California06-2011
Skills
- Customer Service & Client Relations
- Account Management & B2B Sales
- Upselling & Lead Generation
- Product Demonstrations & Presentations
- CRM & Sales Funnel Management
- Bilingual: English & Spanish
- Team Leadership & Collaboration
- Communication & Interpersonal Skills
- Workflow management
- Multitasking and organization
Languages
Spanish
Timeline
Service Associate
EōS Fitness
01.2026 - Current
Image Coordinator
The Black Tux
12.2025 - Current
Account Manager
Tile Center
02.2024 - 11.2025
Assistant Manager
Electric Boat Rental
07.2019 - 10.2022
Sales & Customer Service Representative
Top Notch Athletics
04.2017 - 07.2019
High School Diploma -
Segerstrom High School