Stephany Day
Payson,UT
Summary
Proactive and goal-oriented professional with a strong foundation in time management and problem-solving, recognized for reliability and a swift capacity to learn and apply new skills. Demonstrates exceptional adaptability in diverse environments while contributing positively to team success. Committed to continuous learning and growth, with a keen interest in pursuing a full-time role that presents professional challenges and leverages interpersonal skills. Possesses valuable knowledge of mental health resources and strategies aimed at supporting individuals on their recovery journeys.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walmart
Payson, UT
01.2024 - 08.2024
- Delivered high-quality service to 3,500 + customers monthly, ensuring a positive shopping experience.
- Managed high-volume financial transactions with accuracy and compliance
- Supported team efficiency by streamlining service processes and improving satisfaction.
- Resolved customer complaints, providing effective solutions and support.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Leasing Specialist
Entrata
Lehi, UT
01.2019 - 01.2021
- Guided prospective and current residents through housing options and policies to support informed decisions.
- Managed approximately 45 leasing contracts, administrative records, and compliance documentation daily.
- Led crisis management by resolving disputes and coordinating to ensure timely resolution.
- Built strong tenant relationships, contributing to high occupancy and community satisfaction.
Business Manager
A-Star Calibrations
Orem, UT
01.2015 - 01.2019
- Led administrative and customer-focused operations, improving retention and service quality.
- Managed financial processes including accounting, invoicing, and loss mitigation for 60K monthly.
- Performed detailed data entry and analysis to ensure calibration compliance and accuracy.
- Collaborated with technical teams to maintain quality assurance and identify discrepancies.
Education
Bachelor of Science - Business Management
Ensign Collage
Salt Lake City, UT02.2026
Certificate - Business Administration
Davis Technical College
Utah01.2024
Skills
- Customer Service & Client Relations
- Conflict Resolution
- Active Listening
- Crisis Management
- Records Management
- Policy & Compliance Adherence
- Leadership & Team Support
- Training & Mentorship
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Recovery guidance
- Mental health advocacy
- Resource navigation
- Documentation and reporting
- Crisis management
- Data confidentiality
- Trauma-informed care
Certification
- Certified Peer Support Specialist
Timeline
Customer Service Associate
Walmart
01.2024 - 08.2024
Leasing Specialist
Entrata
01.2019 - 01.2021
Business Manager
A-Star Calibrations
01.2015 - 01.2019
Bachelor of Science - Business Management
Ensign Collage
Certificate - Business Administration
Davis Technical College