YADIRA FABIAN
Bronx,NY
Summary
Compassionate and dependable professional with extensive experience in customer service, administrative support, and working with diverse communities. Strong communication and organizational skills with the ability to build positive relationships with students, parents, and staff. Bilingual in English and Spanish, with experience providing support in fast-paced environments while maintaining professionalism, patience, and attention to detail. Dedicated to creating a welcoming, safe, and supportive environment within a school setting.
Overview
25
25
years of professional experience
Work History
Customer Service Associate
CARE POINT PHARMACY
Bronx, NY
01.2014 - Current
- Provide exceptional customer service in a fast-paced pharmacy environment while assisting customers with inquiries, orders, and prescription-related support
- Translate and communicate effectively with English- and Spanish-speaking customers to ensure clear understanding and satisfaction
- Support pharmacy operations through administrative tasks including faxing, copying, filing, answering multi-line phones, and cashier responsibilities
- Process customer transactions accurately while maintaining professionalism and confidentiality
- Assist team members with daily workflow to ensure efficient and organized operations
Customer Service Representative
BURLINGTON COAT FACTORY
Bronx, NY
01.2012 - 01.2014
- Delivered high-quality customer service by assisting customers with purchases, returns, and product inquiries
- Processed debit and credit card transactions accurately and balanced cash drawers at the end of each shift
- Maintained accurate pricing and labeling of merchandise while assisting with inventory counts and stock verification
- Organized and replenished sales floor displays to maintain an appealing shopping environment
- Informed customers about promotions, sales, and store programs while providing bilingual support when needed
Salon Manager
J&K BEAUTY SALON
Bronx, NY
01.2007 - 01.2011
- Oversaw daily salon operations, ensuring excellent customer service and efficient workflow
- Managed appointment scheduling, answered customer calls, and coordinated staff availability
- Maintained inventory levels and monitored salon supply orders to support business operations
- Handled payroll support and processed customer payments accurately
- Assisted clients with product recommendations and hairstyle consultations
Cashier / Crew Member
MCDONALD’S CORPORATION
Bronx, NY
01.2005 - 01.2006
- Provided friendly and efficient customer service in a high-volume food service environment
- Processed customer orders and handled cash and card transactions accurately
- Maintained cleanliness and sanitation of dining areas, workstations, and restrooms in accordance with company standards
- Assisted with food preparation and ensured timely order fulfillment
Cashier / Customer Service Associate
SUBWAY CHECK CASHING
Bronx, NY
01.2001 - 01.2005
- Processed financial transactions including money orders, bill payments, and check cashing services
- Assisted customers with account-related questions and transaction support
- Maintained accuracy while handling cash and sensitive financial information
- Provided bilingual customer support and translation services for Spanish-speaking clients
Education
High School -
Gompers High School
Bronx, NYSecurity Guard Training - undefined
RTC
01.2008
Skills
- Customer Service & Client Relations
- Cash Handling & POS Systems
- Administrative & Office Support
- Inventory Management
- Appointment Scheduling
- Microsoft Word & Internet Applications
- Bilingual: English & Spanish
- Strong Communication & Organizational Skills
Timeline
Customer Service Associate
CARE POINT PHARMACY
01.2014 - Current
Customer Service Representative
BURLINGTON COAT FACTORY
01.2012 - 01.2014
Salon Manager
J&K BEAUTY SALON
01.2007 - 01.2011
Cashier / Crew Member
MCDONALD’S CORPORATION
01.2005 - 01.2006
Cashier / Customer Service Associate
SUBWAY CHECK CASHING
01.2001 - 01.2005
Security Guard Training - undefined
RTC
High School -
Gompers High School