Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Jesse Austin

Indianapolis,IN

Summary

Coming up on 19 years of continuous service with Fedex operations. Experienced managing cargo operations in fast-paced airport environment. Efficiently Training new and experienced employees. Managing couriers on road with pickups and deliveries. Proven track record of successfully coordinating with ground crew, freight handling and other personnel to manage safe cargo transport.

Overview

19
19
years of professional experience

Work History

Dispatcher/CXPC

FedEx
03.2023 - Current
  • Managed communication between drivers, clients, and service teams for efficient logistics.
  • Coordinated daily dispatch operations to ensure timely delivery of services.
  • Resolved operational issues swiftly, minimizing disruptions in service delivery.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.


Ramp Agent/Ground Support Administrator

Federal Express
03.2012 - 03.2023
  • Ground Support Equipment Instructor. Qualified to train on Commander Loaders, 777, 757,767,Airbus Cessna and MD Aircraft. Also Qualified to train on forklift, tugs, and belt loaders. Also completed all new hire training, and am a SIDA Signatory for Fedex ramp.
  • Practiced safety-conscious behaviors in operational processes and procedures.
  • Maintained ramp and warehouse areas to maximize safety and security.
  • Received and dispatched cargo, noting and completing appropriate paperwork.
  • In charge of completing training schedules.
  • Collaborated with internal team to support safe and on-time departures.
  • Accompanied aircraft as member of flight crew to monitor and handle cargo in flight.
  • Distributed cargo to maximize use of space.
  • Utilized problem-solving skills to quickly and efficiently resolve any aircraft cargo operations issues.
  • Supervised the loading and unloading of cargo planes and ensured the safety of all personnel in the aircraft cargo operations.

Team Leader/Deice Point Lead

FedEx
09.2008 - 03.2012
  • In charge of Offload/Onload team, ensuring planes were safely and efficiently completed.
  • Direct communication to aircraft crew members for deice accomodations.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Server

Chilis
09.2006 - 03.2012
  • Delivered exceptional customer service, ensuring positive dining experiences for guests.
  • Managed orders efficiently, coordinating with kitchen staff to maintain timely service.
  • Trained and mentored new servers on menu offerings and service standards.
  • Resolved customer complaints effectively, enhancing guest satisfaction and loyalty.

Package Handler

FedEx
09.2006 - 09.2008
  • Operated sorting machinery to efficiently process incoming and outgoing packages.
  • Collaborated with team members to optimize workflow and reduce processing times.
  • Trained new employees on safe handling and operational procedures.

Education

Completed Coursework Towards Communications - Communication

Western Michigan University
Kalamazoo, MI
08.2005

Skills

  • Loading and Unloading
  • Direct supervision of 20 employees
  • Critical Thinking
  • Aircraft Checks
  • Emergency Procedures
  • Daily Logs
  • Operational Procedures
  • New Agent Training
  • Cargo Handling
  • GSE Admin
  • Weight and Balance Certified
  • Time management

Timeline

Dispatcher/CXPC

FedEx
03.2023 - Current

Ramp Agent/Ground Support Administrator

Federal Express
03.2012 - 03.2023

Team Leader/Deice Point Lead

FedEx
09.2008 - 03.2012

Server

Chilis
09.2006 - 03.2012

Package Handler

FedEx
09.2006 - 09.2008

Completed Coursework Towards Communications - Communication

Western Michigan University

Awards

Multiple Bravo Zulus

Employee of the Quarter

Similar Profiles

CREATE PROFILE