Jesse K. Ayensu
IT Help Desk Support
Owings Mills,MD
Summary
Detail-oriented Technical Support Technician with extensive experience in communications,troubleshooting and problem solving needs of users in the technical roles. Troubleshoots highly technical, complex issues with ease and patience. Also delivers Tier 1, 2 and 3 support knowledge and improving customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Education
Certification - Security+
CompTia Security+
United States Bachelor of Science - Information Technology
University Of Ghana
Ghana 09.2015 - 05.2019
Skills
Time Management
Technical Support
Computer Hardware and Software Technology
Troubleshooting Network Issues
ServiceNow Ticketing System
Collaborative Team Player
Technical Documentation
Analytical Skills
Network Infrastructure Monitoring
Ability To Multitask Effectively
Expert Customer And Language Skills
Problem Solving Skills
Interpersonal Skills
Help Desk Support
Work History
Information Technology Assistant
Target
10.2019 - 01.2020
Help Desk Support Technician
Verizon
01.2020 - 02.2021
IT Service Help Desk
Toyota Motor Corporation
02.2021 - 09.2022
Help Desk Support Technician
Asurion
10.2022 - Current
Timeline
Help Desk Support Technician
Asurion
10.2022 - Current
IT Service Help Desk
Toyota Motor Corporation
02.2021 - 09.2022
Help Desk Support Technician
Verizon
01.2020 - 02.2021
Information Technology Assistant
Target
10.2019 - 01.2020
Bachelor of Science - Information Technology
University Of Ghana
09.2015 - 05.2019
Certification - Security+
CompTia Security+