Jesse Barnes
Tulsa
Summary
Versatile professional with skills in project management, problem-solving, and collaboration. Brings a fresh perspective and strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions. Seeking a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Personal Development & Well-Being Focus
07.2023 - Current
- During this period, I made a deliberate decision to prioritize my physical and mental well-being while also dedicating valuable time to my family
- With financial stability allowing me the flexibility to step away from the workforce, I focused on personal growth, health, and strengthening important relationships
- As part of this commitment, I achieved significant milestones in my fitness journey, including losing over 140 pounds
- Additionally, I took the opportunity to stabilize my finances and reduce my overall financial responsibilities, allowing me greater freedom in selecting roles that align with my interests and goals
- As a result, I am now in a position where compensation is a more flexible factor in my job search, enabling me to focus on opportunities that offer long-term growth and fulfillment
- This time has provided me with renewed energy, resilience, and a greater sense of balance, and I am eager to bring this refreshed perspective and dedication back into my professional career
Learning Delivery Specialist
Alorica
12.2022 - 07.2023
- Helped new hires assimilate into workforce and get up to speed on procedures with successful onboarding processes
- Elevated performance levels and minimized compliance issues by fully training new hires
- Helped managers enforce procedures and protocols with effective training strategies
- Conducted ongoing needs analysis to adjust learning strategy and curriculum
- Delivered results using role-playing, simulations and lectures
- Achieved target results by enhancing and changing teaching strategies to maximize progress
- Improved employee performance, coaching and inspiring team members to achieve targets
- Corrected problems with team members using training and disciplinary actions
- Minimized information leaks with access control to sensitive systems
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed job-specific competencies and performance standards.
Online Content Moderator
Alorica
04.2022 - 12.2022
- Moderated comments on social media and digital community platforms to maintain positive environment
- Enforced company policy to maintain a safe and brand protected online environment
- Protected site data and infrastructure with effective security protocols and consistent monitoring
CSR - Customer Service Representative
Alorica Calling Center
02.2019 - 09.2019
- Spoke with customers by phone
- Received and processed incoming phone calls from customer or client base
- Recorded details of customer transactions, interactions, inquiries, complaints, and comments
- Prioritized data entry daily to ensure customers' needs were met
- Ensured that appropriate changes were made to resolve customer concerns
- Effectively identified customer concerns over the phone
Customer Service Representative
Alorica
05.2014 - 01.2015
- Spoke with customers by phone
- Received and processed incoming phone calls from customer or client base
- Recorded details of customer transactions, interactions, inquiries, complaints and comments
- Prioritized data entry daily to ensure customers' needs were met
- Ensured that appropriate changes were made to resolve customer concerns
- Effectively identified customer concerns over the phone
- Determined whether losses were covered by insurance
- Assessed validity of customer complaints
- Determined possible causes of customer complaints
- Communicated with a clear, distinct voice
- Maintained effective working relationships with customers, sales personnel, internal departments and stores
- Performed office duties such as data entry, word processing, filing and copying
Education
High school diploma or GED -
Tulsa Hope academy
Tulsa, OK05.2013
Skills
- Accurate Typing Proficiency
- Document Preparation
- Proficient in Call Handling
- Conflict Resolution
- Technical Documentation
- Professional Demeanor
- Data Protection Knowledge
- Strategic Program Leadership
- Computer Networking
- Talent management
- Help Desk
- Technical Support
- Microsoft Windows
- Data entry
- Remains Focused in High-Pressure Environments
- Critical thinking
- Quality assurance
- Microsoft office
- Verbal communication
- Microsoft Word
- Multitasking Abilities
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Interests
- Avid Reader
- Blogging
- Bread Making
- Strategy Games
Timeline
Personal Development & Well-Being Focus
07.2023 - Current
Learning Delivery Specialist
Alorica
12.2022 - 07.2023
Online Content Moderator
Alorica
04.2022 - 12.2022
CSR - Customer Service Representative
Alorica Calling Center
02.2019 - 09.2019
Customer Service Representative
Alorica
05.2014 - 01.2015
High school diploma or GED -
Tulsa Hope academy
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