Gabrielle Brown
Tampa
Summary
Dedicated Customer Service Specialist with a proven ability to prioritize tasks and excel in fast-paced environments. Strong teamwork skills contribute to achieving personal and organizational objectives. Recognized for effectively resolving escalated customer support issues, ensuring high levels of satisfaction and loyalty. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
4
4
years of professional experience
Work History
Pharmacy Inventory Specialist
HealthDyne
Lakeland, FL
12.2025 - Current
- Monitored and optimized inventory levels with advanced pharmacy management systems, ensuring reliable stock availability for pharmacy operations.
- Performed routine evaluations of pharmaceutical inventory to uphold compliance with industry regulations.
- Established comprehensive protocols for accurate tracking of medication usage and expiration dates.
- Engaged with pharmacists to analyze and improve inventory turnover rates, effectively reducing waste within medication supply chain operations.
Remote Customer Service Team Lead
Cigna Healthcare
Tampa, Florida
04.2024 - 11.2025
- Facilitated effective handling of high-volume calls to uphold customer satisfaction and service quality.
- Handled customer inquiries and complaints effectively, prioritizing relationship enhancement and retention strategies.
- Utilized diverse communication methods to provide timely assistance, ensuring a positive customer experience.
- Collaborated with cross-functional teams to address complex issues and enhance service delivery.
Technical Support Advisor
Amazon
Tampa, Florida
05.2023 - 05.2024
- Established a ticketing system to streamline tracking and management of customer inquiries.
- Provided support to customers in utilizing online platforms and software applications, improving overall user satisfaction.
- Diagnosed and addressed hardware and software challenges, ensuring effective communication through chat, phone, and email support.
Customer Service Specialist
Adecco Staffing
Plant City, US
02.2022 - 04.2023
- Supported client account management efforts through efficient handling of new account setups, transaction processing, and personal information updates.
- Enhanced facility security through vigilant monitoring of customer behaviors and adherence to established protocols.
- Ensured high levels of customer satisfaction through consistent, friendly, and professional interactions during each transaction.
Education
High School Diploma -
Seminole Heights Charter High School
Tampa, FLSkills
- Experienced in handling inbound and outbound calls
- Meticulous attention to detail
- Clear and concise communication
- Effective problem resolution
- Professional attitude
- Accurate typing proficiency
- Currency handling expertise
- Proficient in conflict management
- Exceptional customer service
Timeline
Pharmacy Inventory Specialist
HealthDyne
12.2025 - Current
Remote Customer Service Team Lead
Cigna Healthcare
04.2024 - 11.2025
Technical Support Advisor
Amazon
05.2023 - 05.2024
Customer Service Specialist
Adecco Staffing
02.2022 - 04.2023
High School Diploma -
Seminole Heights Charter High School